Receptionist/Customer Service Job at Canadian Grounds Landscaping & Snow Removal

Canadian Grounds Landscaping & Snow Removal Burlington, ON

About us

Canadian Grounds Landscaping & Snow Removal is a small business in AGRICULTURE in Burlington, ON. We are professional, agile, innovative and our goal is to Markstone Landscaping is a West-GTA contractor providing quality hardscaping services specializing in interlock and concrete flatwork. With over 10 years of experience, we are a trusted name in residential construction servicing Mississauga, Brampton, Milton, Oakville and Burlington..

Our work environment includes:

  • Growth opportunities
  • Casual work attire

Company description:

Markstone Landscaping is a West-GTA contractor providing quality hardscaping services specializing in interlock and concrete flatwork. With over 10 years of experience, we are a trusted name in residential construction servicing Mississauga, Brampton, Milton, Oakville and Burlington.

Work Hours:

  • Monday - Friday 9am - 5pm (start time is flexible)
  • May require some Saturday support
  • This is not a remote role

Duties include:

  • Monitoring email and phone line in order to be the first point of contact for all incoming customer calls and inquiries. Providing customer service to potential and existing customers.
  • Screening/ qualifying all incoming sales leads using highly strategic criteria. Recording all incoming sales leads using CRM platform.
  • Generating leads for summer and winter work with outbound calls.
  • Strategically scheduling all qualified leads into Sales Representative's schedule in order to minimize driving time and maximize efficiency.
  • Manage Sales Representative schedules/calendars to help confirm and reschedule appointments as needed.
  • Notifying customers of project and payment schedules.
  • Following up with customers after job completion.
  • Scheduling locates with Ontario One Call.
  • Working closely with the Project Coordinator to manage workflow - as needed.
  • Other duties as assigned by the sales team.

Requirements:

  • Minimum 3 years experience lead screening / qualifying required
  • Dispatching experience, an asset
  • Experience with Sales Force, LMN, or other CRM platform, an asset
  • Highly self-motivated individual with exceptional multi-tasking and problem-solving skills
  • Excellent interpersonal, verbal and written communication skills

Job Types: Full-time, Permanent

Salary: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Burlington, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administrative experience: 2 years (required)

Work Location: One location




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