Bring your excellent customer service skills to the Ministry of the Solicitor General, where you will provide a wide variety of reception and clerical support services.

The Toronto South Detention Centre is a maximum-security correctional facility for adult male inmates located in Etobicoke (Toronto, Ontario). It is the second-largest correctional facility in Canada.

• PLEASE NOTE*

These positions will be assigned shifts within the reception hours of operation, which is 7:30am to 9:00pm, 7 days a week (including statutory holidays) and will require you to work onsite for all scheduled shifts.

Positions Available:

• three temporary, full-time positions for up to 9 months (with possible extension)
• two temporary, on-call positions for up to 6 months (with possible extension) (on-call positions work up to 36.25 hours per week)

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

• Screen and direct multiple-line telephone switchboard calls to the appropriate staff
• Schedule, coordinate and administer visits
• Receive visitors and verify identification
• Process incoming and outgoing mail
• Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
• File and maintain ongoing inventory, and order stationery as required

How do I qualify?
Customer Service, Interpersonal, and Communication Skills

• you are able to communicate clearly and provide excellent customer service when handling calls;
• you have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff

Office Administration Skills

• you have demonstrated experience using a multi-line switchboard as well as providing reception services;
• you have used general office practices and procedures when providing clerical support services;
• you have an understanding of legislation related to the release/confidentiality of information;
• you have an understanding and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail

Computer Skills

• you are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports
• you have keyboarding skills to type and/or compose documents

Analytical and Problem Solving Skills

• you can determine the correct destination of incorrectly addressed mail;
• you are able to prioritize incoming calls and recognize and act upon unusual calls;
• you can deal with challenging callers and know when to refer the caller to appropriate staff

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