Regional Administrative Assistant Job at Via Rail Canada
Reference Number :
26016_032023
Status :
Permanent - Full time
Job Category :
Administrative Support
City :
TORONTO
Province :
Ontario
Annual Salary / Hourly Rate :
53 464 - 69 189
Number of positions to be filled :
1
Application Deadline: :
2023-05-09
Description :
Tasked with coordinating and handling the administrative workload associated with On and Off Train Customer Services operations, as well as the National Food and Beverage group, The ideal candidate feels comfortable in a fast-paced environment and demonstrates initiative, autonomy with great sense of diplomacy and discretion.
Responsibilities:
Responsibilities:
- Reviews all incoming inquiries and correspondence, conducts initial research and analysis, creates reports and prepares draft responses
- Conducts, coordinates the follow-up activities required for customer complaints, grievances, incident reports
- Inputs, review, complete bi-weekly payroll and verifies accuracy for Management and administrative support staff under Collective Agreement 1 and 2
- Organizes meetings, and Town Halls, ensures all participants are informed of the nature of the discussion and are given the appropriate documentation in advance
- Provides Administrative support to the National Food and Beverage group such as Analytical data programming, Reports, Monthly dashboards, file keeping
- Works in conjunction with 3rd party suppliers directed by reporting manager
- Participate in various Customer Experience projects and initiatives as requested
Requirements :
Requirements:
Why choose VIA Rail?
Learn more about VIA Rail: https://corpo.viarail.ca/en/company
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!
Condition of Employment:
VIAPROF
- College Diploma in administration or equivalent with a minimum of 3 to 5 years of experience as an administrative assistant
- Very strong oral and written communication skills in both official languages
- Advanced skills in Outlook, Word, Excel and Powerpoint, as well as a thorough knowledge of common software and ease with cloud applications
- Must be self-motivated and be able to perform under minimal supervision in a fast-paced, dynamic environment
- Excellent interpersonal skills. Must be flexible, adaptable and be a team player, able to support the relationship between team members
- High degree of resourcefulness and creativity in problem-solving
- Organizational and planning abilities
- Knowledge or experience in unionized work environments is (an asset)
Why choose VIA Rail?
- Competitive salary and a generous compensation and benefits package;
- Flexible options for hybrid remote work;
- A close knit team of happy co workers;
- Numerous opportunities for career advancement;
- An environment that supports employee health and well being;
- A wide range of health and wellness benefits for employees and their families, including unlimited telemedicine service;
- To contribute to a sustainable transportation service connecting Canadian communities;
Learn more about VIA Rail: https://corpo.viarail.ca/en/company
Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!
Condition of Employment:
- VIA Rail is committed to protecting the health and providing a safe environment for its employees and customers. VIA Rail has currently suspended its vaccination policy which requires that all members of its staff be fully vaccinated against COVID-19 and provide proof as a condition of employment. Please note that if the policy is reinstated in the future, employees will be required to comply.
VIAPROF
VIA Rail thanks all applicants for their interest, however only those selected for an interview will be contacted. VIA Rail is an employment-equity employer and encourages all qualified candidates to apply. VIA Rail Canada is proud to be a military friendly employer.
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