Regional Manager – Greater Toronto Area (GTA) Job at Arc'teryx
Department: Canada Commercial
Reports to: Vice President, Canada
Location: Toronto, Ontario area
Your Opportunity at ARC’TERYX:
As the Regional Manager - GTA, you will lead the Store and Community team members in your region to bring Arc’teryx to life through building strong communities and ensuring a seamless consumer experience in our retail stores. You are accountable for all aspects of regional performance. You lead the charge to drive retail operations and lead Store Managers to help deliver the vision of the brand and execute service at the highest level for the stores. You drive and track objectives and key results to reach sales and financial goals and community success targets. You are well connected and build relationships that develop brand awareness and affinity and elevate consumer touchpoints at all levels. You are guest experience obsessed and ensure a best-in-class guest interaction through brand events, and service operations. You are a natural, and inspiring people-first leader, with a passion for growing and developing high-performing teams.
Our head office is in North Vancouver, BC however this roll will be based remotely from the Greater Toronto Area. Frequent and regular travel to our local stores is required.
Meet Your Future Team:
The Canada Commercial team is accountable for delivering sales through all local channels. We meet the guest where they are shopping and ensure Arc’teryx is represented consistently and at its best. As the retail landscape continues to change, we work together to evolve our approach with creativity and teamwork.
If you were the Regional Manager - GTA now, here are some of the core activities you would be doing:
- Leading your regional team to drive profitable revenue growth through seamless and exceptional consumer experiences, with a primary focus on Arc’teryx Brand Stores, while also fostering relationships with local wholesale teams supporting Premium Partners and Key Account activation to support sell through.
- Leading, coaching, and developing Store, and Community Managers, setting annual and seasonal objectives for your region that will drive full price sell-through, increase engagement with our guests, and elevate the Arc’teryx community while staying on budget.
- Working with your Store Managers, you manage retail operations for retail stores in your region, ensuring day-to-day business aligns with the Brand Strategy and tracks to our financial and other measurable targets
- In partnership with your Store Managers, Community Manager, and corporate product partners, you are the catalyst for the right product to be in the right place, at the right time, to drive sales and margin within your region.
Here are some of the things you could be working on in the future:
- Developing a talent pipeline to ensure your team can grow with the business and that team members have a path for personal development
- Working with other Regional Managers to discover new business opportunities, identify new ways of working, and scale best practices developed with an entrepreneurial approach.
- Working with your teams to know your region better than anyone to support efforts around brand expansion
Are you our next Regional Manager?
- You have 5+ years Retail Store experience or of related experience, specifically with exceptional people leadership and best in class retail operations in a multi-door capacity
- You have led retail operations, district management for owned retail and understand the needs of retail requirements for success
- You have a proven track record of successful retail performance and comp store growth
- You are an excellent people leader, capable of motivating and engaging a group of people to drive collaboration and common goals in your area
- You have strong business acumen, experience with PNL, and informed about the market
- You have a passion for customer service and delivering an exceptional experience for guests
- You are a strong communicator in both written and verbal communication and can formulate and articulate strategies and concepts
- You have excellent interpersonal skills and are comfortable dealing with diverse personalities
- You are a strong advisor with the ability to build relationships and influence stakeholders at a global level
- You have excellent organizational skills, analytical ability, and a track record of strategic planning
- You are proficient in Microsoft Office
- You have excellent decision-making skills and are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You seek the best (sometimes not the easiest) solutions with unwavering commitment
- Your passion for your work is paralleled by your passion for getting outside and living it
- Willingness and availability to travel, and work weekends or holidays, depending on the needs of the business.
- Arc’teryx Brand Store Management experience is a strong asset
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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