Registered Nurse - Teletriage, Health Link Job at Alberta Health Services
Your Opportunity:
Are you a dynamic and outgoing registered nurse seeking a different yet challenging work environment that will have you using your strong communication skills, broad-based nursing knowledge and diverse work experience in a contact center environment? Are you an active listener and effective problem solver who can ask relevant questions using your analytical and critical thinking skills to determine the best care for your patient? Do you enjoy engaging and conversing in a respectful and sensitive way that is clear and concise with a diverse variety of patients, from the young to the young at heart, where no two days are alike? Then you have found your fit with Health Link. As an integral member of Health Link, the Registered Nurse is responsible for providing telephone triage in the provision of health advice and information to callers throughout Alberta. Health Link provides care and trusted advice, connecting people to the right care, by the right provider, at the right time and place. Through the use of clinical software, a variety of information databases, and clinical protocols, you will assess, triage, and advise patients/callers who present with varied and often complex issues and/or problems. Using your strong customer focus, clinical nursing, and assessment skills, you will provide high-quality and accurate health advice and information in a contact center environment.
Description:
As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS.
- Classification: Registered Nurse
- Union: United Nurses of Alberta
- Unit and Program: Health Link Nursing
- Primary Location: Plaza 124 Building
- Location Details: As Per Location
- Multi-Site: At (UNA only)
- FTE: 0.81
- Posting End Date: 06-MAR-2023
- Employee Class: Regular Part Time
- Date Available: 17-APR-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 46
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $38.44
- Maximum Salary: $50.45
- Vehicle Requirement: Not Applicable
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).
Additional Required Qualifications:Qualified candidates will have a minimum of 3-5 years of recent experience in a clinical setting, including experience in clinical areas that require high levels of independent assessment and triage skills. They will also require recent experience working with diverse client populations and clinical issues, including young families and seniors. Interacting with clients over the telephone, Nursing telephone triage, and Mental Health training and/or experience. They will also have the ability to successfully deal with stress in a high-call volume contact center. In addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 words per minute is a must. Intermediate computer skills are also a requirement for this position.
Preferred Qualifications:Baccalaureate degree in nursing.
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