100% REMOTE ROLE

Collections/Payment Services Representative (auto loans)

The Payment Service Representative is responsible for the collection of delinquent accounts related to past due auto or car loans. They will also be responsible for coordinating the seizure of assets as the case may warrant, handling incoming and outgoing telephone inquiries from customers with an outstanding level of service. They are responsible for responding, handling and/or escalating required cases in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position can include extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information.

THE ROLE

• Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
• Negotiate mutually acceptable remedy to the customer’s delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to Manager
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices and coordinating the preparation of documents required for seizure
• Coordinate the seizure of assets
• Assist with the preparation of payables associated with seizure activity

THE QUALIFICATIONS

• Strong integrity, professionalism and work ethic without sacrificing your ability to have fun on the job
• You are detail oriented and able to identify errors
• Effective communication, organization and interpersonal skills
• Ability to work in a fast-paced environment
• You thrive in an environment that involves multitasking and changing priorities
• Ability to work both in a team and independently with minimal supervision
• Intermediate skills with Microsoft Excel, Word, Outlook and PowerPoint
• Knowledge in analysis and adjudication of consumer or commercial credit would be an asset
• 1+ year of previous auto/car loan collections experience is required
• Experience in the finance and leasing industry is an asset
• Post-secondary diploma or bachelor’s degree is an asset

THE BENEFITS

• Comprehensive medical and dental benefits
• Committed to supporting team members’ health and wellness
• Office is centrally located in Burnaby, BC, with the ability to work remotely from anywhere across Canada - 100% work from home
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• Cross training opportunities within other departments

THE COMPANY

Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management solutions.

We provide exceptional service in servicing the needs of each customer. Delivering exceptional service is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations. We do this, all the while making sure that we meet the highest standards of corporate ethics. IFT is an equal opportunity employer and believes in providing an inclusive workplace where all team members have an opportunity to succeed.

Job Types: Full-time, Permanent

Salary: From $52,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Auto/car collections: 1 year (required)

Work Location: Remote

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