Job Title: Small Parts Supervisor

Location: Toronto, ON

Hours: Monday – Friday 9:00AM – 5:00PM

Pay: Competitive Pay rate + Benefits

Our 850+ Team Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life.

WHY US

You will enjoy a compensation package including salary, health benefit plans and programs and a company pension plan. We will also provide you with the ability to lead, engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.

THE POSITION

• You have previous supervisory/leadership experience, managing the process and logistics of repairs and replacement of small parts and or equipment
• You enjoy the process of fixing, repairing, replacing, troubleshooting, or diagnosing small parts equipment
• You understand the need to follow efficient processes, utilizing the strength of bench tech team members to manage the flow of work that generates overall productivity and revenue
• You enjoy working in the business, jumping in to provide back up support and administration in any role to meet the needs of the customers
• You are comfortable supervising the work to the overall objectives of the business, you utilize Key Performance Indicators (KPI) to track the volumes of repairs, warranty tracking, reconciliations, and open work orders
• You enjoy collaborating with others, working together with Service Managers & Sales Managers to support growth initiatives through existing programs or cold calling
• You understand the need to be an effective communicator in a professional and respectful manner while building and maintaining strong relationships both internally and externally
• You are a natural leader who has supervised a team in the past, supporting, and coaching others to meet and exceed performance and quality standards
• You are comfortable with technology and have previous experience in extracting data/metrics from databases as well as intermediate Excel skills
• Your favourite words are parts, small parts, equipment, technician, supervisor, customer service, diagnose and problem solve.

THE QUALIFICATIONS:

· You have completed a post-secondary education in a related discipline, with two to three years supervisory/leadership experience.

· You have previously worked in a service department, understanding your customers are both internal and external.

· You have high attention to detail with strong organizational skills, functioning well within a high volume, customer centric environment.

· You are an intermediate user of Excel, Microsoft Word, and Teams.

Why Kelly?

Great working environments! The ability to work with some of the globe’s leading companies

Above minimum wage starting salary plus 4% vacation pay

Weekly electronic pay options

Online training campus that provides more than 3,000 free courses to help improve and develop skills

Exclusive online employee community

Employee assistance program available at no cost

Corporate discounts

Resume and interview coaching. We’ll help you improve your employment opportunities!

Flexible work opportunities! Short term or long term! We’ll work with you to help you find the right fit!

Job Types: Full-time, Permanent

Salary: From $70,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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