Loyalist College is located on the territory of the Huron-Wendat, the Anishinaabeg, and the Haudenosaunee people. We acknowledge our shared obligation to respect, honour, and sustain these lands and the natural resources contained within.

Loyalist College is Ontario’s Destination College – empowering students, faculty, staff, and partners through experiential, industry focused, cluster-based education, training, and applied research programs. Located on more than 200 acres in the beautiful Bay of Quinte region, the College is perfectly positioned between Toronto, Ottawa, and Montreal. Loyalist College is a close-knit community where students and their success come first. Loyalist provides personalized attention in small classes, rewarding field placements, and superior student services. Its Belleville, Bancroft, and Toronto campuses and Port Hope satellite location support programs and services for more than 6,000 full-time and 8,000 part-time students each year.

The Residence Life Operations Coordinator conducts Wellness Checks, focusing on ensuring a safe and secure living environment for the Residents, and reports deficiencies to the Facilities department. Reporting to the Manager, Residence, the incumbent acts as a support for the students living in residence, and provides a wide range of administrative services for the residence, including all aspects for the Townhouse Residence, and room allocation and occupancy for students in the Apartment-style Residence.

• Coordinate all administrative aspects for the Townhouse Residence (i.e. receiving applications, student payments, contracts, placement of students, Utility company billings, etc.)
• Conducts bi-weekly inspections of apartments to determine if there are any damages or safety concerns in the apartments, including assessing the well-being of students and determines if further intervention with student is necessary.
• Resolves student issues and crisis as they arise, interacting with parents, emergency response personnel and outside resources in crisis situations
• Coordinates facility maintenance and repairs as they occur from the inspections.
• Processes Residence Applications, Room Assignment Questionnaire forms, and withdrawals
• Analyzes Room Assignment Questionnaire forms to determine best roommate groupings, and best suited locations based upon the information provided.
• Communicates with students where there are special requests made regarding placement, or where information has changed after the form has been submitted.
• Liaise with the AccessAbility office where students have indicated a need for specialized accommodations on their application.
• Coordinates room change requests by students.
• Monitors occupancy levels throughout the year, and makes necessary changes in room assignments
• Administrator for the Residence Facebook group, and other Residence social media groups

• Completion of a two (2) year diploma in Business Administration, Office Administration, or related discipline
• A minimum two (2) years experience in a Residence environment, with a good understanding of Residence Life and office administration
• Additional certifications in Alcohol and Substance Abuse Training, Conflict Resolution/Crisis Intervention/De-escalation Training, Mental Health First Aid Training are considered assets
• Effective interpersonal and problem-solving skills, conflict, stress management and resiliency
• Proficient with MS Suite including Word, PowerPoint and Excel
• Aptitude or ability to work with relevant College systems and databases
• Well-developed interpersonal and written and oral communication skills
• Ability to work both co-operatively, to accomplish joint tasks and build positive working relationships and independently
• Superior communication (oral and written) skills
• Excellent interpersonal skills and cross-cultural sensitivity
• Conflict mediation, superior problem solving and crisis management skills
• Successful completion of a Vulnerable Sector Check required prior to hiring

Please note: Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to peopleandculture@loyalistcollege.com

We thank all applicants, however, only those selected for an interview will be contacted

Applicants who are current Full-time Support StaffIf a current full-time support staff is the successful candidate for this position, all benefits that they are currently enrolled as Full-Time Support Staff will continue.
Applicants not currently in Full-Time Support Staff Role (Appendix D)
Benefits for Appendix D Support Staff include:

• Appendix D staff are replacing full-time staff and are paid in the same wage scale of full-time employee classification

• Paid an additional 8% in lieu of vacation and fringe benefits
• Entitlement to overtime, shift premiums and statutory holidays

• December closure period without loss of pay for scheduled hours
• Employee Family Assistance Plan - provides timely short-term counselling and consultation assistance to employees and their immediate family
• A discount on membership to the fitness centre
• An Inclusive and Accessible Workplace