Restaurant Manager

ROLE & RESPONSIBILITIES:

General

• Serve as a brand ambassador for Baan Lao, demonstrating honesty, integrity and a commitment to exceptional customer service
• Lead by example as you help coach and mentor the service team
• Meeting and exceeding exceptional standards for service at all times

Supervisory Duties

• Lead the team by exhibiting exemplary customer service
• Train and coach front of house team members
• Guide the staff and guest experience with warmth, empathy and professionalism
• Guide communication with the front of house team
• Ensure staff adherence to the highest health, safety, and customer service standards
• Check voicemails each business day and respond to inquiries within 24 hours
• Inspect the guest spaces daily for any marks on the walls, repairs, issues with tables, chairs, etc that need to be addressed
• Understand and adhere to Baan Lao’s reservation guidelines
• Manage reservations utilizing the Tock platform, including booking, rescheduling, assisting guests in completing online reservations, highlighting food restrictions in advance for the kitchen team, providing notes on each reservation, where needed
• Check emails and respond or forward to appropriate team member
• Prepare and submit detailed management reports including a breakdown on weekly sales
• Prepare and submit a weekly report with observations and insight into sales variations, and recommendations to improve
• Submit all reports, recommendations, inventory and ordering updates
• Comply with all federal, provincial and municipal laws

Inventory

Conduct weekly inventory and report inventory levels to Manager, including wine inventory, tea inventory, bar inventory, inventory of all printed menus

Fine Dining Management Experience Required.

Compensation commensurate with experience.

Please submit applications to hr@baanlao.ca

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Salary: $20.00-$25.00 per hour

Benefits:

• Discounted or free food

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently residing and working in Canada?
• Do you have WSET training? What level?

Experience:

• FINE DINING: 2 years (required)

Work Location: In person

Expected start date: 2023-05-20

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