Compensation: What will be your daily pursuit?:

As a Retail Manager you will be creating a successful environment for staff and an enjoyable experience for every guest that comes through our location!

What perks can you expect?:

• Full benefits including medical, dental, vision; RRSP matching
• Retail incentive bonus based on performance
• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Achieving revenue targets, and managing expenses to desired net operating targets
• Manage all aspects of the retail business, while coordinating with senior leadership, and communicating with all necessary operations (inside the attraction, or at a different geography)
• Develop budgets with senior leadership, forecast expenses
• Manage expenses relative to expectations
• Hire, train, schedule and onboarding new staff members
• Develop, revise and update training materials to ensure training is consistently delivered
• Hold staff accountable to all duties and expectations as laid out in the training materials
• Provide an environment whereby maximized staff engagement is the culture
• Uphold high level of staff product knowledge, merchandising and display standards
• Provide observations, ideas, and feedback on product and merchandising development to BJC Head Buyer and Retail Director
• Work closely with the BJC Head Buyer to ensure product selection meets BJC aims in product design, sales and margins and ensure product selection is maximizing supplier discounts
• Issue purchase orders to suppliers as required for both opening booking orders and in season repeats.
• Work with the BJC inventory team to ensure stock levels are adequate to achieve sales expectations
• Ensure communication and coordination with retail overhead team is efficient and mutually beneficial
• Keep all inventory storage and work areas organized, clean, and void of clutter
• Provide on the floor leadership and role modelling for staff
• Ensure that team leadership assets are efficiently used
• Ensure that all transactions are handled with accuracy and attention to detail
• Manage floats and cash
• Communicate observations, issues, and customer service complaints to management in a timely fashion
• Ensure all communications to customers and colleagues are professional in nature and crafted with respect
• Monitor security in the retail environment
• Uphold uniform and appearance standards
• Actively participating in team’s activities during and after operational hours
• Being on call 1 night per week at our staff accommodation – (MOD program)
• Active member of the Columbia Icefield Management team, supporting peers & continually working at building a cohesive team which works together to achieve results.
• Assisting in opening and closing of our staff accommodation, task can vary from cleaning, employee move in/out, uniform cleaning and common room cleaning
• Other duties as assigned

What skills and experience do you need for this job?:

• 2+ years of leadership experience
• 2+ years of sales experience
• Demonstrated ability in management, merchandising, customer service and inventory management
• Strong communication and organizational skills
• Hiring and performance management experience
• Possess excellent conflict management skills
• Problem solving skills
• Proficiency in Microsoft Office
• Cash / float management experience
• Valid Canadian driver’s license (with less than 5 demerit points)
• Able to communicate fluently in English, secondary language skills are an asset

What will your work environment be like?:

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.