• To check guest rooms and designated housekeeping areas achieving standards of cleanliness and presentation as laid down by the brand

• Supervise the Room attendant day to day operation

• To establish a good working relationship with Room Attendants in order to ensure positive response

• To ensure the accurate completion of housekeeping forms/reports

• To be knowledgeable about and follow the rules outlined in the Collective Agreement

• To ensure fair delegation of work and safe use of cleaning materials and supplies for Room attendant

• To assist with cleaning room in case of high occupancy

• To assist with Laundry in case of high occupancy

• To liaise with Guest Services and Maintenance regarding “ready rooms”/maintenance work orders in order to achieve guest satisfaction

• To respond to special requests, VIP and MOD rooms

• To adhere to all matters relating to hygiene, health, safety and emergency procedure

• To carry out any reasonable request to the guests

• To provide exceptional customer service with positive addressing of guest concern/complaints

• To work and communicate in a professional and ethical manner with colleagues assisting where necessary

• Give feedback, Houseperson when needed and related the information to the Executive Housekeeper.

• To assist with team member orientation/training within the department

• To maintain standard of punctuality, uniform/ dress code appropriate to position and personal hygiene

• To attend meeting and training as required and to recognize the importance of contributing new ideas and initiative to the overall success of the operation

• To contribute to the security of the building, company asset and guest/co-workers safety with full adherence to security procedures with proper handling of keys.

• Update physical status of room condition by punching the room code in the phone.

• Write maintenance requests for room deficiencies.

• Assist with the closing procedures, Lost and found enquiries and logging in the system, etc.)

• Involves developing and training other housekeeping staff

• Adhere to all matters relating to Code of Conduct, health, safety and emergency procedures

• Other duties assign by the manager

Job Type: Full-time

Salary: $18.15-$19.15 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Morning shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Gloucester, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• housekeeping/ Hotel: 2 years (preferred)

Expected start date: 2022-09-20

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