GALE is a business agency that brings business insights to brand storytelling and activates it across every channel. With expertise in business strategy, media, CRM, addressable and brand communications, performance marketing, and technology, GALE creates integrated marketing systems and communications that grow businesses. Founded in 2014, the agency currently has offices in New York, Toronto. Los Angeles, Austin, Denver, Detroit, London, Bengaluru, Singapore.

Some brands we work with: Chipotle, Hard Rock, and MilkPEP, H&R Block, Dropbox, Hertz and Pella. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you.

Your Role:

We are looking for a Salesforce Lead to support our rapidly scaling MarTech team.

An ideal candidate will be a systems and business-thinking professional who can visualize processes, user journeys, and help drive best practices within Salesforce applications (i.e. SalesCloud, ServiceCloud, CommerceCloud, MarketingCloud) to accelerate growth within our clients.

The role will contribute to the management of new and ongoing Salesforce engagements and will guide the work/development of our Salesforce development team. The ideal candidate will have prior working experience building enterprise-quality business applications. Successful candidates will question common assumptions, rethink existing configurations, and see every challenge as an opportunity for system improvements.

Within this role, you will be expected to run project steams across clientele spanning across multiple industries while having the opportunity to work alongside various internal GALE departments including creative, email development, customer experience, analytics, strategy and marketing. You will remain hands on to lead the technical design for CRM and data-driven marketing automation projects. Ideally you will have working knowledge on 3rdparty CRM applications, data modelling, and data integration/migration mapping and cleansing. You will be responsible for ensuring client success on other related 3rdparty applications.

What You Will Be Doing:

• Work closely with regionally-aligned account teams (Sales, pre-sales, and professional services) to understand customer strategy & requirements and help define the account plan, solution strategy and architecture strategy
• Work closely with technology teams through SDLC which may include hands-on troubleshooting and/or code analysis where applicable (~10-20% hands-on)
• Provide options and recommendations for key client/stakeholder challenges
• Work alongside the architect and delivery team to design, document, and build out omnichannel CRM applications, automation, and custom features
• Present strategic business requirements and proposed solutions to business and technical stakeholders for official sign-off prior to development kick-off
• Design architecture diagrams and documents that span multiple platforms and include integration and authentication across systems
• Understand and manage client expectations to enable a successful partnership between the client and GALE’s cross-functional teams
• Incorporate 'design thinking' approaches when appropriate.
• Stay current on GALE Partners roadmap, architecture strategy, customer success, and value proposition across GALE Partners's solution portfolio
• Share engagement experience with the internal audiences and peers, conduct architecture workshops and other enablement sessions and mentor & guide junior architects

Who You Are:

• 3-5 years minimum experience with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Commerce Cloud, and/or Salesforce Marketing Cloud
• 5+ years of experience in the software industry, with extensive knowledge of software development and enterprise software technologies
• 2+ years of pre-sales and/or client-facing experience
• A strong understanding of marketing and various marketing principles
• Can speak the language of Salesforce automation and understand the overarching concepts behind it
• You have an enterprise mindset and can help craft the future state architecture and "tell a story" as to how to get there
• You are proficient in building customer-facing Architecture presentations, diagrams, and whitepapers
• You possess strong presentation and communication skills and communicate complex technical concepts to a non-technical audience
• You have an entrepreneurial, creative and Challenger mindset with a passion for ensuring customer success
• You can proactively develop customer relationships by listening, understanding and anticipating, and then providing solutions to customer needs.
• Advanced understanding of contemporary enterprise-class software architectures and development practices (Agile, DevOps, Jira/Confluence, etc.)

Job Types: Full-time, Permanent

Salary: Up to $1.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON

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