We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Canadian Reinsurance Administration team manages approximately 570 Manulife reinsurance agreements, with over $300 billion in ceded risk and $800 million of annual premiums. We are currently seeking a highly motivated Reinsurance Administration Specialist to join our team.

Reporting to the Director, Reinsurance Operations, the incumbent will be responsible for administering ceded business with moderate to complex issues. The prospect will have the opportunity to work with cross disciplinary teams within Manulife. The Canadian Reinsurance Administration team is part of the Global Reinsurance Shared Services Centre and would could offer opportunities to work on cross-segment issues and initiatives.

Key responsibilities:

• Investigate, analyze, and process policy exceptions in the reinsurance administration system
• Responsible for the completeness, accuracy and reliability of premium, risk and claim information for assigned ceded business
• Support / lead small to medium projects and clean up initiatives, ensuring deliverables are completed accurately and on time
• Respond to internal or external queries in a professional and timely manner
• Identify areas of opportunity through detailed analysis and develop / implement recommendations for improvement
• Identify, resolve, or escalate unusual business trends
• Conduct / support audits and provide recommendations based on findings
• Develop and maintain strong working relationships with various departments within the segment and across segments
• Cross-train and back up day to day functions as required
• Support, coach, and mentor more junior staff

Who are you?

• You don’t like to sit idle, and enjoy working in fast-paced environments – you tend to gravitate to roles where every day can present something new
• You obsess about customers, seeking ways to listen, engage and act for their benefit
• You think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomes
• You thrive in teams establishing relationships, believing getting it done together drives innovation
• You take ownership with an entrepreneurial mindset that builds solutions, focusing on what matters
• You do what is right, working with integrity and speaking out when needed
• You share your humanity, building a diverse and inclusive work environment for everyone

Qualifications and skills:

• 5+ years of progressive experience in Reinsurance Administration
• Exceptional communication, influencing and negotiation skills with the ability to work independently and as part of a team
• Strong knowledge of insurance and reinsurance principles, practices, and trends
• Strong knowledge of reinsurance ceded operations and the supporting business applications and procedures
• Demonstrated ability to manage multiple priorities in a demanding deadline driven environment
• Understanding of moderate to complex reinsurance agreements
• Strong technical skills with strong knowledge of Microsoft Office

Helpful:

• Industry relevant courses and certifications
• Knowledge and experience with TAI 2.3 and 3.7
• Disability reinsurance administration experience an asset

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.