Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you’re going.

Remote Work:

This position is eligible for remote work, within Calgary, under our mobile workforce program.

Overview of role:

WestJet is positioned to emerge from the pandemic as one of the leading air carriers in North America and Process and Lean team will be standing up at an exciting and unique inflection point. WestJet’s Project Management Office (PMO) plays a critical role in collaborating with teams across WestJet to plan & execute critical projects and strategic initiatives that have widespread impact across the enterprise.

The Senior Specialist, Process & Lean is a passionate Lean practitioner responsible for working with teams across the organization including frontline, back office, and Senior Leadership. Reporting to the Manager, Process & Lean, they will coach these groups to solve problems in the time and place they occur, focusing on streamlining processes to make them candidates for automation. Cost savings, improved efficiency and productivity are expected results from this work. This position will require the successful candidate to immerse themselves in significant facilitation events with a variety of departments within WestJet. They will educate, coach & teach Lean thinking & problem solving by partnering with stakeholders to demonstrate how a Lean mindset can drive decision making. They will work collaboratively with the Digital Innovation & Delivery teams to drive return on investment.

Key deliverables include:

• Lead, plan, and facilitate Kaizen events with Global Leadership Team (GLT)/Department Leaders to solve complex problems with interdepartmental cross-functionality - Formalized problem solving executed through multi-day Kaizen events. Emphasis on larger initiatives with potential for automation to drive more than $1M in cost reduction per event and/or 25% in efficiency & productivity improvement.
• Champion and teach disciplined root cause problem solving at all levels in the organization and assist in creating a Lean Centre of Excellence in the company. Mobilize a Lean company culture through showcasing the value of Lean skillsets & mindsets so that each business unit begins to develop this within their own teams.
• Coach and teach Lean practices to the organization through war room design and operation, command center, obeyas, kaizens, etc. Drive a bias for action using visual management and disciplined root cause problem solving.
• Create visual displays of data to help others understand complicated concepts more easily.
• Assist the development of Lean tools and templates for use in various Lean initiative workshops. Support simulation-based training events to certify Lean Problem Solvers and Kaizen Facilitators; schedule and coordinate training events, prepare and organize training materials, assist with event facilitation.
• Partner with the Digital Innovation team to plan & facilitate kaizen events that are focused on delivering an immediate improvement to our enterprise key performance indicators (KPI’s).
• Create the foundations, requirements, and MVP (Minimum Viable Product) for processes that can be automated and digitized by the Digital Delivery team.
• Support documentation through to Portfolio Board review - including assisting with Project Proposal and/or Project Decision Paper for automation consideration.

Experience and qualifications:

• Bachelor’s degree or equivalent experience.
• Lean / Six Sigma Black Belt or other advanced, Lean certifications is strongly preferred.
• 5+ years of relevant hands-on experience leading & supporting continuous improvement opportunities in a complex environment.
• Strong knowledge & hands on experience with Lean concepts, practices & methodologies such as Waste, Workflow, Visual Management, VSM, A3 Thinking, Standard Work, Single Piece Flow and Quick Changeover (SMED) etc.
• Experience facilitating Kaizen events and can show demonstrated success from these events.
• Experience facilitating Lean training using simulations and hands on real-world examples.
• Exceptional facilitation skills with specific focus on coaching stakeholders of various levels on problem solving using Lean thinking.
• Strong verbal and written communication skills, including the ability to positively influence the behavior and performance of peers and leaders, and positively impact the decision-making of senior management.
• Ability to adapt to a dynamic and changing environment, working collaboratively across all levels of the organization.
• Previous airline or aerospace industry experience is an asset, especially within an operational context.

• Ability to influence at all levels of the organization.
• Exceptional facilitation, conflict management and ability to resolve project & people issues at multiple levels across the organization.
• Ability to connect with team members and stakeholders to build strong relationships and establish trust.
• A solutions-oriented practitioner, that fosters a culture of creativity, innovation, common sense, and proactivity.
• Highly collaborative and team-oriented approach.
• Naturally optimistic with high resiliency, ability to drive the best outcome for the company in all scenarios.
• Naturally curious, highly organized, and detail-oriented self-starter that takes great pride in delivering high-quality results.
• Unquestioned business ethics, personal integrity, and a genuine commitment to WestJet’s values.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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