At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Position Title: Senior UX Designer
Reports To: Director, Digital Experience, Savings & Retirement
Department: Savings & Retirement
Term: Permanent Full-Time

Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity: The Senior UX Designer, Savings & Retirement (S&R) takes the digital experience to advisors and clients in a way that precisely meets their distinct needs by collaborating with team members and building with partners.

The designer understands business requirements and any technical limitations. They are responsible for conceiving and conducting user research, interviews, and surveys, and translating them into user flows, customer journey maps, wireframes, mock-ups and prototypes.

The UX designer will also be expected to design the overall functionality of the product and ensure a great user experience and iterate upon it in accordance with user-testing.

This person will be excited about collaborating and communicating closely with teams and other stakeholders to regularly deliver design solutions for approval.

What you will be doing:

• Translate complex concepts and interactions into simple, elegant, and coherent design, and define and take user journeys from concept through implementation
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders
• Ask smart questions, take risks and champion new ideas
• Gauge the usability of new and existing products and make constructive suggestions for change
• Execute on the S&R vision and roadmap
• Monitor key performance indicators for our digital experiences
• Engage with external partners and clients directly to understand their needs
• Stay on top of current and emerging digital trends, bringing new and innovative ideas to elevate our client and partner digital experiences
• Work closely with agile teams ensuring front end digital experiences align with and support back-office functions
• Align with both Group Benefits and Individual Insurance to ensure consistent delivery of digital experiences

What you will bring:

• Three or more years of UX design experience
• Must have a clear understanding of user behavior, and be proficient in a wide variety of skills, ranging from psychology to design and technology
• Expertise in standard UX software such as Figma, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
• Be passionate about resolving user pain points through great design
• Be passionate about all things UX and other areas of design and innovation
• Research and showcase knowledge in the industry's latest trends and technologies
• Deep experience with Agile ways of working

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• A company subsidized cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Complete an assessment and/or testing
• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.


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