Service Manager Job at Nova Scotia Health Authority

Nova Scotia Health Authority Kentville, NS

Req ID: 157033
Company: Nova Scotia Health
Location: Western Zone, Valley Regional Hospital
Department: OPWZ EMG Emergency VRH
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Status: Management/Non Union Position
Posting Closing Date: 29-May-23


Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.


Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

Reporting to the Director Health Services and Valley Regional Hospital Site Lead, the Health Services Manager (HSM) of the Emergency Department will develop, implement, coordinate and evaluate all activities provided within the Program ensuring that these are delivered from within the identified resources. Service areas include emergency care, acute care, chronic care, clinics, outpatient and long-term care and community settings. The Manager will collaborate with the multidisciplinary teams and stakeholders of NSH to ensure the effective and efficient delivery of services. The Manager will ensure that they maintain a close connection with the Lead Site Managers for the local facilities to ensure support is provided for local operational issues.

The Manager will consistently demonstrate commitment to NSH strategic directions and continuous quality improvement. Where possible, the Manager will work with their colleagues to develop Program and service standards and pan provincial policies and procedures, while recognizing the differences required of local populations and cultures.

The Manager facilitates effective changes to ensure that patient care and related services align with strategic directions and initiatives as established by NSH and the Department of Health & Wellness. Their understanding of the clinical practice areas will provide support to continuous improvement. All actions and decisions demonstrate commitment to continuous quality improvement and aligns with the values of Nova Scotia Health.

Portfolio responsibilities may be subject to change.

About You

We would love to hear from you if you have the following:


  • Baccalaureate degree in a health-related discipline
  • Master’s degree relevant to the position (Nursing, Health Administration, Business) considered an asset
  • Minimum five (5) years recent clinical experience
  • Minimum five (5) years recent experience in a leadership and/or management position with responsibilities related to program planning, evaluation, human resource and financial management within a unionized environment
  • Experience developing and facilitating strategies consistent with the principles of Organizational Health
  • Excellent leadership, organizational, analytical, problem-solving, conflict resolution, negotiation, strategic thinking, and decision-making skills, with the ability to successfully change, adapt, overcome, and cope with unexpected challenges
  • Demonstrated ability to develop and maintain strategic partnerships and collaborative working relationships with a variety of internal and external partners across the healthcare continuum
  • Demonstrated commitment to employee and self-development and continuous quality improvement
  • Demonstrated experience in financial principles and applications (business planning, budget preparation)
  • Physical and mental capabilities to perform the duties of the position such as managing multiple priorities, time-sensitive deadlines, stressful situations, working flexible/extended hours and travelling within and outside NSH as necessary
  • Valid Nova Scotia Driver’s License
  • Competencies in other languages an asset, French preferred


Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

  • Permanent Full Time; 75 hours bi-weekly
  • Commencing July 3, 2023; date is approximate and subject to change

Compensation and Incentives

$43.91- $58.34 Hourly


Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.


Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.


Preferred candidates must be able to demonstrate proof of primary series of COVID -19 vaccine at time of hire.


Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.


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