In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers

NOTE: This is a temporary position ending on or before March 1st, 2024.

Are you an engaging, organized and service-oriented person that enjoys taking initiative and supporting a variety of projects in a team environment? The Parking Services and one AT NAIT teams are looking for a Services Support Assistant who has excellent interpersonal and organizational skills, and a passion for exemplary service. This role is an integral support for the department’s team, and is expected to represent NAIT in a positive, professional manner. If you take pride in your work and can see yourself as our new team member, then we welcome your application!

Key Responsibilities:

• Acts as the first point of contact for Parking Services and support one AT NAIT with in-person, phone, email inquiries.
• Assists in-person customers with the purchase or refund of a parking permit or a bike locker/compound.
• Processes and manages department visitor parking reservations
• Manages the purchase/refund of underground permits and the required access, daily.
• Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, wayfinding, and bike lockers.
• Assists with refunds, audits, waitlists, pay machine issues and internal billing.
• Liaise with Parking Enforcement team regarding enforcement inquires and pay machine communications.
• Supports the NAIT community in the creation, activation, and distribution of one AT NAIT cards for students, staff, contractors, and guests.
• Assists staff, students and departments with locker reservations, changes, special requests, payments, lock combination retrieval.
• Assists with maintaining inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
• Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual, as required.
• Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

Skills & Abilities:

• Proficiency in using computers and computer systems such as: T2 systems, mobile payment app (Honk), and Microsoft Office.
• Confident working independently, while supporting and contributing to team goals and objectives.
• Excellent skills in customer service, verbal, and written communication, working with diverse populations, and teamwork.
• The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
• Must have the ability to de-escalate challenging situations with customers, maintaining a calm and professional demeanor.
• Strong attention to detail, while often working under tight timelines.
• Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.

Qualifications:

• Completion of Grade 12
• Post-secondary education would be an asset.
• Demonstrated success providing outstanding customer service for 3 to 5 years.
• Previous experience working in a post-secondary institution would be an asset.
• Ability to lift to 25 lbs
• Equivalencies may be considered

Remuneration: $1,501.62 - $1,931.27 bi-weekly, plus a comprehensive benefits package. (Classification - Administrative Support III).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and Cover Letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset – they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

www.alberta.ca/iqas-contact.aspx.

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don’t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at careers@nait.ca.

We thank you for your application however only those selected for an interview will be contacted.