"Skills Required:

• Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella

• IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)

• IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of products

• Certified ServiceNow Product Owner Product Manager (POPM)

• ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial

• Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc would be advantage

• Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

Roles & Responsibilities:

• Develop extensive knowledge of the ServiceNow Products – ITSM and ITBM

• In-depth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values

• Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings

• Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.

• Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area

• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

• Setup Product development roadmap collaborating with Product managers and architects

• If required Co-ordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline

• Develop custom software solutions as required through scripting and software development

• Prepare technical documentation as specified in customer contracts and as internally required

• Guide Customers through demonstrations & training

• Deliver project on customer premise or remotely as required"

Job Type: Full-time

Salary: $80,000.00-$100,000.00 per year

Schedule:

• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Product Management: 9 years (preferred)
• ServiceNow Product Owner: 9 years (preferred)

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