Are you an experienced shop foreman looking to take the next step in your career? We have a service manager position available at Zuma Lift Service Inc. in Chilliwack! As a service manager, you will have the opportunity to lead and manage our team of skilled Service Technicians while also expanding your management skills. This is a great chance to take on more responsibility and advance your career and to play a key role in shaping the direction and success of our organization. You will have the flexibility to make decisions, and to build and lead a team that delivers exceptional results. We are looking for a self-motivated leader who has a proven track record of success and is ready to take on new challenges in a fast-paced, innovative environment. If that sounds like you, we would love to have you join our team at Zuma!

At Zuma, we specialize in providing service, parts and sales for boom lifts, scissor lifts, and telehandlers. While prior experience with this type of equipment is beneficial, it is not mandatory. We understand that management skills and experience are more important, and we will provide you with the necessary resources for product training and familiarization.

As a Service Manager at Zuma Lift Service Inc, your responsibilities will include:

• Supervise daily activities of an 8-bay mechanic shop and field service currently comprised of 7 technicians and a service writer
• Hire, train, and supervise mechanics and other shop personnel to ensure that all work is performed to the highest standards.
• Maintain inventory levels of parts and equipment, and manage budgets and financial performance for the shop.
• Establish and maintain good working relationships with customers, vendors, and other stakeholders.
• Monitor customer satisfaction and implement improvements as needed to ensure that all customers are satisfied with the service provided.
• Keep accurate and detailed records of all work performed, including parts used and labor hours.
• Act as the main point of contact for customer complaints, ensuring that all issues are resolved in a timely and efficient manner.
• Ensure that all safety protocols are followed and that the shop is in compliance with all Worksafe BC regulations.
• Continuously stay updated with the latest technology and maintenance techniques to improve the quality of services provided.
• Create and manage the schedule of maintenance, repair and overhaul of the equipment and vehicles.
• Manage the financial aspects of the department, including budgeting, forecasting and forecasting parts, labor and equipment costs.
• Create estimates and invoices for service customers. Ensure deposits and final balances of all service bills are collected.
• Ensure the parts are ordered and received from the parts department in a timely manner.

To be considered for the Service Manager position at Zuma Lift Service Inc, you should have:

• Valid driver's license with acceptable driving record
• Extensive maintenance and leadership experience
• 4 years service and maintenance experience and a minimum of 2 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills

Our company is dedicated to providing comprehensive health benefits that are customized to meet the specific needs of our employees. We strive to ensure that you have the support you need to take care of your health and well-being, and we offer a range of health plans that can be tailored to suit your individual needs.

Another benefit of working with our company is our bonus structure which is based on several key metrics. We are committed to ensuring that you are recognized for your hard work and dedication. Our bonus structure is designed to provide performance-based incentives that align with the company's goals and objectives. By measuring our success through key metrics, we are able to create a fair and transparent system for rewarding our employees for their contributions to the company's growth and success. With our bonus structure, you will have the opportunity to earn extra income based on your performance, which provides an added incentive to excel in your role.

If you believe you possess the right skills and qualifications to excel in this role and would like to be part of a positive and dynamic work environment, please submit your resume to apply for this opportunity. You can also stop by in person or call us 1-800-313-0480. Ask for Tyler

Job Types: Full-time, Permanent

Salary: $95,000.00-$105,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Do you have experience as a Shop Foreman? If so, how many years?
• Do you have experience as a Service Manager? If so, how many years?

Work Location: One location

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