Job Location: Bedford, Nova Scotia

Job Title: Sponsor Site Specialist

Reports to: International Department Program Manager

Chalice (Canada)is aCatholic, Nova Scotia based organization with a vision for "A world where all children and families live in communities of life and love." Through the generosity of our Canadian supporters, combined with the continued effort of our international partners and Chalice sponsored families, we work in more than 1500 communities around the world to provide opportunities for children to receive an education, for families to become empowered, and for communities to become more caring and connected.

Please visit our website at: www.chalice.cato find out more information about our mission and our organization.

Who we are looking for:

Chalice (Canada) is looking for a dedicated, detail-focused, and team-oriented individual for a full-time position as Sponsor Site Specialist within the International Department. The ideal candidate will be committed to Chalice’s mission, vision, and values, and will be primarily responsible for the facilitation of the sponsorship process for beneficiaries, from the beginning of the sponsorship relationship with our Chalice sites through to retirement from the sponsorship program. This specific position is to be working with Chalice’s partners in the Africa Region. The Sponsor Site Specialist works as a part of the Site Specialist team to process correspondence and ensure quality of recorded information for sponsored children, as well as provide information regarding sponsored children, the sponsorship program, and Chalice’s international work to the Donor Relation Specialist team. The ideal candidate will also be comfortable working in and contributing to the faith-filled work environment at Chalice, as well as hold values that align with the Catholic values of Chalice.

Key Areas of Responsibility

• Process and maintain beneficiary information for designated sponsor sites in Africa (including digital profiles and sponsorship booklets).
• Assign new sponsorship beneficiary codes to sponsor site directors as requested in accordance with approved growth plans for sites.
• Ensure quality and accuracy of beneficiary and sponsor site information in preparation for printing of child/elder sponsorship profiles and other materials.
• Ensure quality and accuracy of beneficiary and Sponsor Site information used by Chalice Staff.
• Monitor New Beneficiary Package tracker and other beneficiary management reports.
• Work with Site Specialist Team Lead and other Site Specialists to ensure all beneficiaries are sponsored in a timely manner, and that all regions are represented in Chalice sponsorship campaigns.
• Manage sponsor questions and concerns presented by the Donor Relations Specialist team by communicating with Sponsor Sites and provide timely responses.
• Collaborate with International Operations Managers (IOMs) in providing feedback and coaching to develop capacity within Sponsor Sites.
• Review, collate, and analyze data from Sponsor Site Quarterly Operations Reports (QORs) within the Learning and Evaluation Framework (LEF) and produce reports for Chalice Canada.
• Prepare and communicate Quarterly Sponsorship Feedback to sites on sponsorship administration performance.
• Process regular mailouts to sponsors by preparing documents as well as printing, stuffing, and applying postage to envelopes.
• Handle international shipping and receiving, including preparation of waybills, completing declarations and customs forms, as well as logging incoming packages from Sponsor Sites.
• Attend meetings with the Sponsor Site Specialists and International Department, as well as daily prayer meetings.
• Assist in preparing materials and providing content for International Department presentations.
• Collaborate across different departments within Chalice for development, problem solving initiatives, and reporting.
• Other duties and cross-training on tasks as delegated to assure proper functioning and success of the International Department.

Qualifications:

• Post-Secondary education in International Development Studies or related field, or equivalent experience.
• Demonstrated cross-cultural competence.
• Experience and knowledge about issues related to poverty and inequality in the developing world, in particular the regions in Africa where our partners are located.
• Experience in program evaluation and data management.
• Outstanding oral and written English is mandatory.
• Additional competency in Swahili would be considered a highly desirable asset.
• Strong organizational and time management skills.
• Experience with training, coaching, and providing constructive feedback.
• Strong IT skills including, but not limited to Microsoft Office Suite.
• Knowledge of customer or donor information databases such as IMIS or SalesForce would be considered an asset for this position.
• Knowledge, familiarity, and involvement with the Catholic Church and Faith would be considered an asset.

Other Requirements

• Hours worked: minimum 40 hours per week, Monday to Friday, in an office environment.
• Works in a faith-based, prayer filled environment including attendance at daily prayer meetings at 830AM.

Benefits

Chalice (Canada) offers benefits to full time staff including paid vacation, shortened summer work weeks, health and travel insurances, and a retirement savings plan.

How to apply

Please submit your CV with Cover Letter by email to HR[at]chalice[dot]ca, identifying your salary expectations and availability, by March 24, 2023. Please include “Sponsor Site Specialist 2023” in the subject line. We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bedford, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please submit a cover letter outlining your interest in this position.

Education:

• Bachelor's Degree (preferred)

Experience:

• relationship management software: 2 years (preferred)
• not for profit work: 1 year (preferred)

Work Location: In person

Application deadline: 2023-03-24
Expected start date: 2023-04-10

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