OUR BOTTOM LINE IS DIFFERENT.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Everyday Financial Services

Job Number: REQ6228

Location: Vermillion/Wainright/Lloydminster

Apply by: May 11, 2023

Paygrade: B-PFS

System Title: Client Service Representative B

# Positions available: 1

** This role is required to work at our Vermilion, Wainwright & Lloydminster branch. Team members will be required to provide their own transportation to all locations. **

** The primary location for this role is based out of our Lloydminster branch. **

As ATB’s Summer Student Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

You will be introduced to the Retail Banking Industry where you will obtain a base knowledge of banking that will enable you to grow and develop in your field of study.

Role Accountabilities:

• Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
• Maintaining and building client relationships by providing optimum customer service
• Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
• Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
• Processing cash and clearing transactions, abiding by current policies
• Actively participating in branch team meetings

Requirements

Requirements for ATB/EFS Summer Student program:

• You are currently attending a post-secondary institution
• You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
• You demonstrate an ability to deal with change, make decisions and implement creative solutions
• Have a demonstrated ability to work with numbers
• Customer service and/or sales experience is required
• Knowledge of personal lending services and products is desired

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

HOW TO APPLY:

Please apply directly online and include on your resume or cover letter your program, year of study and why ATB is the place for you. We also would like you to take a moment and share with us your story, using any medium (video, document, audio, etc) so that we get a chance to learn a bit more about who you are and why this role aligns with your career goals?

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

Stay in touch!

ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.