System Support Technician Job at The St. Lawrence Seaway Management Corporation
The St. Lawrence Seaway Management Corporation St. Catharines, ON
Location: St. Catharines
Province: Ontario (CA-ON)
Assignment : Permanent
Province: Ontario (CA-ON)
Assignment : Permanent
The St. Lawrence Seaway Management Corporation (SLSMC) is a not-for-profit management corporation responsible for the safe and efficient movement of marine traffic through the Canadian Seaway and the Great Lakes. Thirteen of the Seaway’s fifteen locks are situated between Montreal and Lake Erie and remain the assets of the Federal Government of Canada. The St. Lawrence Seaway Management Corporation employs approximately 475 persons in Ontario & Quebec and has operating units in the Montreal area, Cornwall and St. Catharines, Ontario.
Role
The System Support Technician is responsible to provide technical services and support related to computer systems and related information technologies, to ensure the effective operation and reliability of the Seaway system.
Responsibilities
- Install, maintain, inspect, adjust, troubleshoot and repair computer systems and related information technologies.
- Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems.
- Analyze system performance.
- Provide user and system-level support.
- Maintain end-user accounts and permissions.
- Maintain inventory of hardware and software assets.
- Support applications teams throughout project lifecycles.
Key Competencies
- Using Computers and Technology
- Problem Solving/Analysis
- Testing and Troubleshooting
- Decision Making/Judgment
- Demonstrating Initiative
Key Skills
- Attention to detail and precision
- Help Desk Problem Solving
- System Installation and Maintenance
- Ability to communicate effectively both verbally and in writing in the language(s) of the position's location
- Advanced proficiency in applicable computer programs and related office softwares (Microsoft Office, SAP, etc.)
Experience and knowledge
- Three (3) to five (5) years related practical technical experience, including software/hardware troubleshooting.
- Advanced knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory and group policy implementation, MS Office, productivity applications and systems security in a corporate environment.
- Knowledge of SCADA systems and their interaction with regional and Corporate systems.
- Working knowledge of email and collaborative systems.
- Knowledge of applicable procedures, rules, standards and safe work practices with respect to performing duties.
Education
- College Diploma in Computer Science or related field
Certifications
- CompT1A A+ certification or equivalent
- Completion or enrolment in current Microsoft or other related certifications
- Valid Class G (ON) or Class 5 (QC) driver's license and insurable driving record
Projected Start Date: 11/21/2022
Hours of work: 37.5 per week
Salary range:$80,242.00 - $85,293.00
We offer:
- Defined benefits pension plan
- Competitive collective insurance package
- Employee assistance program
- Hybrid remote work program
- Hours of work: 37.5 per week, with flexible schedule
- Wellness program ... and more!
The St. Lawrence Seaway Management Corporation is committed to Employment Equity, Diversity and inclusion. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from persons with disabilities, Indigenous persons, members of a visible minority group and women. Accommodation is available upon request from candidates taking part in all aspects of the selection process.
Please note that only those candidates under consideration will be contacted.
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