SYSTEM ADMINISTRATOR (PRINT SERVER SUPPORT ANALYST)

Requisition #: R23-2774

Location: Remote (Work must originate from within Alberta)

Engagement Type: Contract

Number of Resources required: 1

Rate: Up to $60 per hour / Negotiable based on experience

Term: 10 months (June 1, 2023 to March 31, 2024) with 6-month extension

Hours per day: 7.25

Security Clearance: Criminal Record Check (Level 1)

Submit to Tri-global: May 22, 2023 (on or before 12:00 PM Mountain Time)

Closing Date: May 23, 2023 (10:00 AM Mountain Time)

------------------------------------------------------------------------

Tri-global Solutions Group Inc. is seeking one (1) Intermediate Server Analyst (Network Print Services) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta) to provide print server support across the environment.

The successful contractor(s) have an anticipated June 1, 2023 start date for an initial 10-month contract (ending March 31, 2024) with 6-month extension available (total contract term up to 16-months).

NOTES ON LOCATION: The successful candidate will work remotely within the Province of Alberta. Work must be done from within Alberta, due to network and data security policies. Standard Hours of work are 08:15 - 16:30 Alberta time.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

------------------------------------------------------------------------

PROJECT OVERVIEW

Reporting to the Team Lead, Network Print Services, the Intermediate Print Server Support Analyst will provide support to Ministry of Technology and Innovation’s client base.

This role assists in maintaining the existing GoA network print infrastructure working within existing procedures and guidelines to meet client business requirements. Excellent customer focus and client service skills, a proven ability to function in both individual and team environments, and exceptional technical troubleshooting and problem resolution skills are essential.

The prospective candidate requires a strong working knowledge of network print services technologies and technical support skills covering a broad range of related hardware and software. Experience working in a formal IT project environment, ability to learn and support custom or specialized software, and intermediate level experience with proactive performance monitoring are required.

ADDITIONAL DETAILS

Deliverables may include some or all of the following, in accordance with service level agreements:

• Participate in all aspects of maintaining the Government of Alberta Windows and mainframe/Unix Enterprise print environment;
• Proactively monitor, troubleshoot, and resolve print server and network printing performance and reliability issues;
• Participate in the Government of Alberta print environment action request, problem and incident management workflow;
• Code, test and document print related script modifications;
• Perform new hardware and software certifications;
• Plan for software and hardware upgrades;
• Plan for capacity and disaster recovery;
• Develop and maintain server and client documentation;
• Maintain consistently courteous interactive customer service response;
• Manage project resources to ensure proper information and workflow is maintained.

DESCRIPTION OF SERVICES

Responsible for proactively maintain and improve the server core infrastructure functionality and to work within existing procedures and guidelines to meet client business requirements.

• perform problem diagnosis, troubleshooting and resolution.
• perform hardware and OS installations, migrations and/or upgrades.
• plan for software and hardware upgrades and/or migrations.
• develop and maintain documentation.
• maintain operating systems and associated infrastructure software.
• develop system related procedures.
• provide cross training and knowledge transfer to other server team members on relevant aspects of hardware and software support.

MANDATORY SKILLS

- Proposed resource must meet or exceed one of the following: (5+ years)

• University graduation in Computer Science or a related discipline and 2-yr Printer Analyst experience;

OR

• 2-yr diploma in Computer Science or a related discipline and 4-yr Printer Analyst experience;

OR

• 1-yr certificate in Computer Science or a related discipline and 5-yr Printer Analyst experience;

OR

• a currently active professional certification/accreditation in a related discipline 5-yr Printer Analyst experience

- Experience deploying, maintaining and supporting Windows print server environment (4+ years)

- Experience with various enterprise printer hardware, software, and security options such as multi-function device scanning, authentication, and secure access features (4+ years)

- Experience with supporting mainframe printing in a Windows Environment (3+ years)

- Experience deploying, maintaining and supporting Windows Print server environment and various enterprise printer hardware, software, and security options (3+ years)

- Experience with printer deployment automation, command line utilities, and scripting technologies (3+ years)

Experience with Windows 2019 print server technologies (3+ years)

- Experience with Windows server and print environment performance monitoring and troubleshooting (3+ years)

- Experience deploying, maintaining and supporting an enterprise Windows Print server environment, greater than 4 concurrent print servers and 500 printers (2+ years)

- Proposed resource must work from within Alberta, due to network and data security policies. Standard Hours of work are 08:15 - 16:30 Alberta time.

DESIRABLE / NICE TO HAVE SKILLS

- Experience with printer migration projects (2+ years)

- Experience supporting Windows 2019 as a system administrator (2+ years)

- Experience with scripting tools, such as PowerShelll (2+ years)

- Experience with managing and configuring DHCP and WINS (2+ years)

- Experience with managing and configuring Windows Active directory based DNS (2+ years)

- Experience with desktop printing features, preferences, functionality and troubleshooting (2+ years)

- Experience with remote access software (Terminal Services, VPN, Citrix) (2+ years)

- Ability to work evenings and/or weekends and/or during block -time/change windows outside of Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday)

- Experience working in the Government of Alberta Domain environment or an environment of equivalent size and complexity (2+ years)

- Experience with action request, problem and incident management workflow (2+ years)

- Experience working in or for the public sector (2+ years)

WHY WORK WITH TRI-GLOBAL?

This role allows you to grow your professional work experience and skills in a dynamic environment. Tri-global is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Type: Full-time

Salary: Up to $60.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Confirm the following mandatory requirement:

• Successful candidate must work from within Alberta, due to network and data security policies. Standard Hours of work are 08:15 - 16:30 Alberta time.

*Confirm by replying "YES" if in agreeance of mandatory requirements*

• Do you have ability to work evenings and/or weekends and/or during block -time/change windows outside of Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday)?

* Confirm by replying "YES" or "NO" *

Experience:

• deploy, maintain & support Windows print server environment: 4 years (required)
• enterprise printer hardware, software & security options: 4 years (required)
• supporting mainframe printing in a Windows Environment: 3 years (required)
• printer deployment automation,cmd line utilities & scripting: 3 years (required)
• Windows 2019 print server technologies3: 3 years (required)
• Windows server/print performance monitoring &troubleshooting: 3 years (required)
• Windows Print server with > 4 print servers & 500 printers: 2 years (required)
• printer migration projects: 2 years (preferred)
• supporting Windows 2019 as a system administrator: 2 years (preferred)
• scripting tools, such as PowerShelll: 2 years (preferred)
• managing and configuring DHCP/WINS/AD DNS: 2 years (preferred)
• working in or for the public sector: 2 years (preferred)
• Printer Analyst (Systems Administrator)): 5 years (required)

Work Location: Remote

Expected start date: 2023-06-01

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.