Technical Consultant Job at BELL BUSINESS MARKETS
Req Id: 408808
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
Summary
The Bell Business Markets (BBM) Professional Services delivery team is the consulting arm of Bell Canada Enterprise tasked with the design, execution and implementation of solutions for the Enterprise Customer market. The continued marketplace growth and success of our team is directly attributed to its members’ expertise and professionalism, the confidence of its technology partners and the unrelenting demands it places on itself in pursuit of that most important driving attribute - Customer Satisfaction. Our team members are technically proficient and have the ability and interest to grasp and learn a broad spectrum of telecommunications technologies. They also remain current with emerging technologies, deliver administration training to customers, and are able to work flexible hours outside of business hours to meet customer commitments and under pressure. As we continue to grow, we are aiming to recruit more teammates who share our sense of duty to the customer, respect for the individual and drive for personal growth as the current team exemplifies.
The numerous benefits of joining the Bell Business Markets team include work environment flexibility; learning the latest and greatest in technology; competitive benefits and salary; focus on ensuring there is a work/life balance. You would be joining a diverse team who uniquely places a focus on growing skills and knowledge. We are a dynamic team with a high degree of focus on our customers.
The Technical Consultant Role:
- Technical lead for voice solutions SIPT, Hosted IP Voice, Contact Centre technology
- Provide customers with Consulting, Design/Configuration, Training and Professional Services
What does a Technical Consultant do?
- Assist Bell Sales Team in selecting the voice telecommunications solution to best meet Customers’ business needs
- As part of the solutions team, provide pre-sale demonstrations on the various products to customers
- Interactions with customer and various Bell internal and operations teams
- Conduct detailed examination of customer communication requirements, design appropriate configurations and assists in coordinating customer implementations (in person or remote)
- Prepare and deliver technical reports and presentations to our customers
- Participate in the evaluation and shaping of the formation of new product offerings and applications
Critical Qualifications
- Client facing work experience
- Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications, Cloud
- Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
- Ability to manage and coordinate multiple customer projects simultaneously
- CCNA certification is an asset
Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : New Brunswick : Fredericton || Canada : Ontario : Mississauga
Flexible work profile: Mobile
Application Deadline: 04/14/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
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