Technical Service Coordinator Job at AFA Systems
TECHNICAL SERVICE COORDINATOR
AFA Systems is a machine manufacturer of automation packaging equipment in Brampton www.afasystemsinc.com with machines in North America and internationally.
We are looking for a TECHNICAL SERVICE COORDINATOR to join our team.
Responsibilities for Technical Service Coordinator
· Assess the mechanical and electrical service needs of clients and connect them with the correct provider
· Create and maintain a directory of service providers and resources
· Create and maintain a database of clients and client needs
· Assess client issues and provide recommendations to fix problems
· Ensure each client is given the necessary services and follow up to fill ongoing service needs
· Maintain good relationships with service providers and clients to keep customer base
· Expand the list of resources and providers to assure there are no gaps in services
· Answer telephones and respond to email inquiries in the office
· Quote customers
· Travel booking, labour coordination, travel expense management
Qualifications for Service Coordinator
· Technical understanding of machinery
· 1-3 years of industry experience or a related customer service experience required
· Previous administrative experience preferred
· Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
· Excellent customer service and problem-solving skills
· High quality organizational skills
· The ability to work well under deadlines and to multitask
· The ability to build relationships and coalitions within the community
· Excellent verbal and written communication skills, additional languages bonus
· Excellent critical thinking and problem-solving skills
Job Type: Full-time
Salary: From $1.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flextime
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
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