Technical Support Job at Refrigerative Supply Limited
RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The
business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In
1949 they acquired the four-year-old Vancouver branch of an American-based company. From this
modest beginning, the Company now has a Head Office in Burnaby, Nineteen Branches and Four Distribution Centers. We
are committed to remaining a family business and are proud to have the third generation working
in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative
solutions and unrivalled experiences, in-store and online, that make RSL the choice for customers,
suppliers, and employees at every location. For more information, please visit: www.rsl.ca
RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.
RSL Vision
To be the environment that inspires excellence and trust within our community.
RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused and Exceptional Experience
The Opportunity:
Scope of the position
Refrigerative Supply’s Technical Sales Support and Training position is responsible for establishing and promoting relationships with customers and RSL employees aimed at our growth and profitability. In order to assure future business and profitability, the foundation of that relationship will be based on integrity, trust, and credibility. The primary function of the position is to provide technical support and training to our customers and employees. The position requires an excellent understanding of all HVAC equipment sold by RSL, along with strong technical training, communication, and presentation skills. The direct responsibility for the supervisor comes from the Technical Support and Training Manager.
- Provide technical training to RSL employees, contractors, and engineers as required within
- Develop and retain long-term relationships with customers, suppliers, engineers, and RSL
- Remain current with new product developments through ongoing training and education
- Attend sales meetings and suppliers training sessions on a regular basis, to acquire the skills
- Proactively seeks opportunities to become the preferred supplier of commercial and
- Provide assistance and support to RSL employees and customers, such as site visits and
- Contact customers regularly to provide ongoing technical service information on new and
- Participate in professional organizations, conferences, networking events, and tradeshows.
- Assist with the administration of warranty support for relevant HVAC product lines
- Minimum of 5 years of HVAC technical experience.
- Journeyman certificate required.
- Must have excellent knowledge of HVAC systems.
- Must have demonstrated HVAC-related troubleshooting skills.
- Outstanding business development acumen with the ability to produce and deliver
- Demonstrated consultative/solution-seeking skills and proven ability to influence the
- Excellent initiative and interpersonal communications skills.
- Exemplary customer service skills.
- Understanding of ERP and other systems relating to order processing, quotes, inventory,
- Results driven, ability to handle multiple tasks, energetic and self-motivated.
- Proficient with Microsoft software including Microsoft Word, Excel, and PowerPoint.
- Experience with other computer systems/programs. Example: manufacturer/supplier
- Ability to travel within the province and to supplier training locations as required.
What we offer:
It's not all about work. That's why we support and recognize our team members with a range of benefits:
- RSL is an entrepreneurial company - we don't micromanage
- Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
- 3 weeks vacation
- 3 personal obligation days
- Wellness Account
- Stay healthy with our rich benefits package
- Protect your future with our Pension plan
- Access a 24/7 Employee Assistance Program.
Refrigerative Supply Limited is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.
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