Technical Support Tier I Job at Motorola Solutions
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Prsentation de l39;entreprise
Motorola Solutions est l pour nos clients lorsque tout est en jeu. Dans les moments extrmes lorsqu39;un ouragan se pose ou lorsqu39;un incendie se dclare. Et dans les moments de tous les jours lorsqu39;un colis arrive juste temps pour les vacances ou lorsqu39;un enfant ne manque pas le bus scolaire afin de rentrer chez lui.
Nous unifions voix, donnes, vido et analytique dans un cosystme intgr afin de permettre aux individus, aux entreprises et aux communauts de travailler ensemble de manire puissante. Pour aider les gens prendre de meilleures dcisions, agir avec confiance et donner le meilleur d39;euxmmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents Motorola Solutions et entrez dans une carrire qui compte.
Department Overview Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quickservice restaurant and retail industries.
Envysions cloudbased solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description We are seeking a Technical Customer Support Rep Tier I to join our Solutions Delivery team. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers issues, createupdate trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.
Responsibilities
Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier II team
Assist inexperienced or nontechnical end users in resolving issues
Diagnoses browser and networking issues
Records andor maintains accurate information within ticketing system
Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
Work in a team environment
Coordinating, working with and following up on work performed by field techs
Qualifications
High School diploma or College
243; years of InboundOutbound Technical Support Center experience
Customer facing experience preferred
Proficient in configuring and troubleshooting production services a plus
Possess technical aptitude for performing technical tasks to resolve customer issues
Ability to work in a high intensity, fast paced environment
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Must be able to communicate empathetically, logically and clearly
Basic Requirements Education and Required Skills
High School diploma or College Degree in Administration, IT, or Technology
Customer Service experience
Technical Support in a Call Center environment
LIJM3
Travel Requirements None
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes dquit en matire demploi.Nous accueillons favorablement la diversit au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicaps.
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Prsentation de l39;entreprise
Motorola Solutions est l pour nos clients lorsque tout est en jeu. Dans les moments extrmes lorsqu39;un ouragan se pose ou lorsqu39;un incendie se dclare. Et dans les moments de tous les jours lorsqu39;un colis arrive juste temps pour les vacances ou lorsqu39;un enfant ne manque pas le bus scolaire afin de rentrer chez lui.
Nous unifions voix, donnes, vido et analytique dans un cosystme intgr afin de permettre aux individus, aux entreprises et aux communauts de travailler ensemble de manire puissante. Pour aider les gens prendre de meilleures dcisions, agir avec confiance et donner le meilleur d39;euxmmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents Motorola Solutions et entrez dans une carrire qui compte.
Department Overview Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quickservice restaurant and retail industries.
Envysions cloudbased solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description We are seeking a Technical Customer Support Rep Tier I to join our Solutions Delivery team. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers issues, createupdate trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.
Responsibilities
Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier II team
Assist inexperienced or nontechnical end users in resolving issues
Diagnoses browser and networking issues
Records andor maintains accurate information within ticketing system
Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
Work in a team environment
Coordinating, working with and following up on work performed by field techs
Qualifications
High School diploma or College
243; years of InboundOutbound Technical Support Center experience
Customer facing experience preferred
Proficient in configuring and troubleshooting production services a plus
Possess technical aptitude for performing technical tasks to resolve customer issues
Ability to work in a high intensity, fast paced environment
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Must be able to communicate empathetically, logically and clearly
Basic Requirements Education and Required Skills
High School diploma or College Degree in Administration, IT, or Technology
Customer Service experience
Technical Support in a Call Center environment
LIJM3
Travel Requirements None
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes dquit en matire demploi.Nous accueillons favorablement la diversit au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicaps.
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.