Job Titles: Tour Guide and Facilitator – Sightseeing guide

Company Introduction:

Canadian Rockies Experience is a private boutique company offering luxury private sightseeing tours, easy to moderate guided summer hikes, snowshoeing, and ice walks in the Canadian Rocky Mountain Nationals Parks and Kananaskis Country.

Our Mission:

To deliver first-class, intimate, personalized driving tours and guiding experiences. Canadian Rockies Experience guides aim to ignite moments of wonder and a connection to nature while being stewards of the environment at the highest level.

Our Clients:

We cater to those interested in visiting the highlights of the Canadian Rocky Mountains and guests interested in exploring easy to moderate summer and winter hikes.

Positions available, starting May 2023:

Tour guide and facilitator(s): full-time, part-time.

We are looking for a passionate individual to facilitate our guest's once-in-a-lifetime trip in the Rockies. Tours include pick up and drop off of clients in our vehicles, set-up of lunch for clients, delivery of information about the area and sights visited. Tours are half days, full-days or multi-days with some overnight stays required for guides.

Primary Job Responsibilities

• Preparing vehicles, pre and post-trip: fueling of vehicles.
• Preparing paperwork for guests such as waivers.
• Collect and greet guests at their accommodations. Client groups are private and generally 5 or less.
• Leading hikes safely and enjoyably if a hiking tour.
• Driving to various locations and introducing clients to the area.
• Ability to quickly adjust to unforeseen delays or hazards and provide enjoyable and safe alternatives.
• Ability to develop a connection with clients of various cultural backgrounds, physical abilities, and expectations.
• Collect pre-made meals from our local vendor prior to guest pickup.

Skills and Qualifications

• Clean drivers abstract.
• ACMG certification or Apprentice Interpretive Guide certification required Professional Interpretive guide preferred. Certifications must be current and in good standing.
• Class 4 drivers’ licence or willingness to achieve one.
• Wilderness First Aid – 40 hours or willingness to achieve this.
• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Significant work experience in customer service preferred.

Ideal Candidates have:

• Excellent communication and interpersonal skills.
• Good knowledge of the locality or willingness to learn.
• Excellent listening skills.
• Punctuality and excellent organisational skills.
• Compassion, patience, and empathy – your every decision is what is best for the guests.
• An engaging and friendly manner.
• Sensitivity – we have many guests worldwide from a variety of cultures. Respect and acceptance are essential.
• Personable and quick thinkers.

Compensation

• Pay starts from $22 per hour plus gratuities.
• Reimbursement for certifications is available on an individual basis.
• Paid training is provided

Applicants must live in the Bow Valley or have accommodation organised.

Submit your applications and proof of current certifications .

Applicants who are selected for an in-person interview (where possible) will be contacted via email.

Job Types: Part-time, Seasonal
Contract length: 5 months
Part-time hours: 20 - 40 per week

Salary: $21.00-$22.00 per hour

Benefits:

• Company events
• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Supplemental pay types:

• Tips

COVID-19 considerations:
Covid-19 precautions are based on recommendations from Alberta Health Services.

Experience:

• Tour Guides: 1 year (preferred)

Work Location: In person

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