Underwriting Associate, Vancouver Job at Zurich Insurance
Job Summary
Under close supervision, supports Underwriters by working on assigned book of business using multiple tools and resources.
Job Qualifications
Required:
• Bachelors degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
OR
OR
AND
Preferred:
• Insurance industry knowledge
• Bachelors degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
OR
- Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
OR
- High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
AND
- Knowledge of data collection and analysis
- Microsoft Office experience
Preferred:
• Insurance industry knowledge
- Knowledge of processing, rating and policy management systems used in the insurance industry
- Strong verbal and written communication skills
- Customer service experience
- Detail oriented
- Multi-tasking skills
Job Accountabilities - Key Accountabilities
- Reviews, evaluates and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
- Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies (bonds).
- Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
- Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills. Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager.
- Other duties as assigned.
Business Accountabilities
- Conduct due diligence on transactions and processes in order to determine the risk profile and compliance with relevant regulations.
- Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
- Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
- Handle and resolve a range of queries from customers, providing advice and supporting the development of an account to create additional value for the organization and customers.
- Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
Competencies
Collaborate Together
Develop & Grow
Puts Customers First
Fuel Innovation
Technical Competency 1
Technical Competency 2
Motivational fit
Provide Clear Direction
Make it Happen
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