Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Vehicle Valuation Specialist (Total Loss Appraiser)

Position overview:

We’re looking for Appraisers to join our growing team!

If you have experience with total loss settlements, vehicle valuations, appraisals, or the used cars sales market - we would like to learn more about you!

In the role of Vehicle Valuation Specialist (Total Loss Appraiser), you will be responsible for determining the actual cash value of our insured's total loss vehicle, present and negotiate the settlement offer while providing expert advice to our insured on the specifications affecting the valuation and the used car market.

Locations – Ottawa, London, Ajax, Mississauga.

What you will do here:

• Utilize your in-depth knowledge of vehicle specifications to establish a fair market value for our insured’s total loss vehicle
• Effectively explain the factors impacting the decision to consider the vehicle a total loss and the factors affecting the valuation of our insured’s vehicle
• Present the settlement offer and negotiate to ensure a fair and reasonable offer is provided to our insured
• Demonstrate a proven ability to deliver a second to none customer experience through effective communication and attention to detail
• Report up to management on trends and results as required

What you bring to the table:

• 3 – 5 years experience in the vehicle appraisal, automotive vehicle sales, total loss valuation, or collision repair/ estimating industry
• An in depth knowledge of the specifications of vehicles and the used car sales market
• Must be customer driven and have exceptional ability to negotiate
• Knowledge of total loss or auto adjusting experience is an asset
• Strong verbal communication skills and good written communication skills
• Be computer proficient
• Automotive Technical Certification is considered an asset
• College Diploma, University Degree or equivalent Trade's person license is an asset

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.