Role Summary

Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the WorkBC Services Specialist will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to all Client Inclusion Groups, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program. Effectively managing Client cases, this position will essentially ‘know it, tell it and sell it’ as it relates to the management of Client cases; and the support, motivation and monitoring required therein.

Key Responsibilities

Client Assessments

Supporting a meaningful experience, and the long-term ‘buy-in’ of the Client’s participation in the WorkBC Employment Services program, responsible for providing general consultation and conducting assessments for Case Managed Services that ensure the appropriate service referrals are made, by:

• Conducting Client Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports.
• Creating mutually agreed upon Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client.
• Assessing and documenting a Client’s financial need, and signing the appropriate documentation as required according to MCES/WorkBC Employment Services Program policy.
• Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment is required in order to better understand individual Client barriers and assist with effective case management, employability and job retention.
• Thoughtfully directing and referring Clients to the appropriate WorkBC program and service (i.e., WorkBC AS, WorkBC AT, WorkBC ES MCES Case-Managed or Self-Service and/or an Approved Sub-Contractor for Case Management Services).

Case Management

Supporting the ongoing establishment of a meaningful and productive working relationship with the Client, that encourages Client ownership, responsibility and accountability in relation to the steps required to meet their employment objectives, by:

• Reconfirming eligibility and further developing the Client’s personalized Action Plan, and revisions as required therein; fully documenting the Client’s employment objectives, strengths, considerations, and needs as they relate to the outcomes required of the WorkBC Employment Services Program; inclusive of initiating Job Search and/or Retainment Plan(s).
• Consistently updating and supporting the Client’s receipt of what is outlined within their Action Plan document as it relates to WorkBC Employment Services Case-Managed Services.
• Practically supporting Clients in their ability to access the resources needed to attain the goals and objectives outlined in their Action Plan.
• Further determining eligibility and requirements of the Client as it relates to appropriate Financial Supports.
• Entering into one or more WorkBC Employment Services Client Agreements with the Client for Case-Managed Services and/or Financial Supports; ensuring coordination with Operations on Agreements
• Establishing the parameters of the WorkBC Employment Services Program and expectations of Client therein.
• Maintaining contact with the client to support, motivate and monitor client progress through the provision of one-on-one coaching and support that utilizes a customized approach appropriate to supporting the individual characteristics and needs of each Client.
• Providing Basic/Essential Life Skills training to Clients if and as required.
• Maintaining up to date client information and progress (including Client rationale) in ICM and MCES databases (i.e., ClientConnect™), ensuring the current, complete and accurate documentation of all communications with participant, Ministry, and other relevant stakeholders.
• Working closely and collaborating with Job Search and Retention Specialists to ensure Clients are afforded a team approach and support in relation to their identified employment and retention goals.
• Assisting Clients in preparation of various service applications including but not limited to: Skills Enhancement Services, Self-Employment Services and/or referrals to Employment Services and other community services as necessary.
• Preparing cases to close or transfer in an accurate and timely manner to ensure support of consistent client-service.
• Continually utilizing and communicating knowledge, information and insights gained through Client interactions and local labour market intelligence to MCES Management as needed.
• Developing and maintaining a collaborative relationship and referral resource network with appropriate community resources and agencies.

Education and Experience

• Post-secondary degree, diploma or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management).
• Two (2) or more years of related experience in the employment services, counselling or other support services industry.
• Working towards or holding an associated relevant professional certification (i.e., CCDP, RRP, etc.) preferred, accreditation in the delivery of Personal Counselling considered an asset.
• Multilingual (English plus French or another language) ability to communicate effectively with Clients, both verbally and in writing is preferred.

Knowledge, Skills and Abilities

• Capacity to effectively conduct and interpret Client needs assessments and employ exploration tools for all Client Inclusion Groups, in accordance with individualized Client needs and abilities.
• Demonstrated experience in the delivery of Life/Essential Skills Training.
• Demonstrated experience providing services and support to individuals with complex barriers, including barrier identification and resolution.
• Extensive knowledge of job search and networking strategies.
• Experience in, and the ability to, successfully coach and mentor Clients to gain effective job search tools and strategies.
• Ability to build and maintain a network of partnerships with local employment and community agencies, employers, social service & referral programs, and other relevant stakeholders.
• Excellent communication skills (oral and written).
• Proven ability to successfully work with and support individuals from a broad range of cultural backgrounds based on a sensitivity to and understanding of the unique challenges they may face.
• Strong administrative skills and computer proficiency with specific emphasis on MS Office (Word, Excel, Outlook) and customized databases.

• Competitive Salary
• Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more!
• 4 weeks’ vacation to start
• 6 Personal days in addition to 6 Sick per year

• Volunteer day
• Ability to make a difference and lasting impact