Job Title

Workplace Support Specialist

Job Description Summary

The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support facilities management professionals in a faced-paced environment.In addition, the purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants. The position coordinates the activities, vendors, and manpower required for current and future needs of the building and operations.

Job Description

Job Description

• Acts as a first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors.
• Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users, stakeholders and vendors.
• Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture, & etiquette.
• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Proactively identify needed repairs, maintenance, or updates required in the workplace.
• Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.
• Assist to ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.
• Assist to provide “White Glove” service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.
• Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs.
• Assists in preparing vendor service contracts, preparing and obtaining vendor bids for special work and/or services.
• Assists with general administrative tasks as assigned including filing, written correspondence especially to occupants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
• Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates

Key Competencies:

• Problem Solving/Analysis Comfortable interacting with individuals at all levels
• Must be able to work independently, multi-task and to prioritize work requests
• Detail oriented, confident, self-starter with exceptional organizational skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Conflict management skills with ability to work under pressure, while acting in a calm manner
• Must have strong verbal and written communication skills
• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
• Passion for building communities and connecting individuals

Required Education and Experience:

• Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree
• 1-2 years customer service experience or hospitality experience, preferably from hotel or conference services background; or commercial high-rise, campus environment, and/or property portfolio management experience.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.