Position Job Title: Administrative Assistant

Location: Vancouver

Reports To: Campus Manager

Hours: Various Hours

About University Canada West:

University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the university is defined by its close connections to the business community and a commitment to outstanding student services.

Here, at UCW, we connect recognized, well-established specialists and ambitious young professionals, so they learn from each other and thrive in our diverse environment. Together, we strive to create and maintain working environments that are inclusive, equitable, and welcoming.

We are privileged to do this work on the unceded, traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We thank them for having cared for this land since time immemorial, honour their graciousness to the students who seek knowledge here, and iterate our dedication to valuing the ongoing contributions of Indigenous peoples and communities.

The primary purpose of the Administrative Assistant is to provide quality service to students, staff and visitors through the delivery of receptionist and general administrative support for the campus. Under the Campus Manager's supervision, the Administrative Assistant manages the main reception desk for the campus and is responsible for maintaining supplies and equipment as required. This position provides administrative services for the University, including support for the Executive Office.

The Administrative Assistant will at numerous times be responsible for the following as well as other related various duties as assigned to support the business objectives and purpose of the University:

• Maintain a high standard of customer service support to both internal and external customers.
• Answer and direct incoming calls and emails in a timely and efficient manner.
• Greet visitors to the campus and direct them to the appropriate area.
• Maintain general security by managing access to the campus facilities and equipment, monitoring security cameras if available, and reporting any suspicious activity to the appropriate department.
• Maintain internal communication and messages between staff and students as and when necessary.
• Ensure adequate general office supplies for the daily operations on the campus.
• Liaise with external suppliers for maintenance of the general office equipment.
• Provide support for meeting room booking requests on campus.
• Assist with events as required.
• Prepare for internal and external meetings and take minutes if needed.
• Other related duties as assigned.

Competencies:

To be successful in the Administrative Assistant position, individuals must be committed to developing, maintaining and demonstrating the following:

• Excellent Customer Service Skills.
• Keyboarding speed at 40wpm with accuracy.
• Ability to handle a multi-line telephone switchboard.
• Proficiency in MS Office, including Word, Excel, and Outlook.
• Ability to use various office equipment including fax and photocopy machines.
• Strong multitasking abilities, with the ability to prioritize tasks and meet deadlines with accuracy and attention to detail.
• Ability to work independently with minimum supervision, as well as part of a team.
• Ability to work under pressure and maintain a calm focus during hectic periods.
• General understanding of the programs and services provided by the University.
• Ability to exhibit a professional attitude and image with a commitment to quality service.
• First Aid Certification (an asset).

Education and Experience:

• Post Secondary graduation with basic training in office practices, customer service and communication.
• One to three years’ Administrative and/or customer service experience in a fast-paced environment, preferably in higher education.
• An equivalent combination of education and experience.

We greatly appreciate your time and efforts in applying for the position at UCW, however, please note only successful candidates will be contacted.