Application Support Analyst Job at Fidelity Investments
Job Description
Posting: Applications Support Analyst
Business Overview:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing; custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.
What You Will Do:
As an Application Support Analyst, you will serve as a member of Fidelity Clearing Canada (FCC) technology in a technical support and troubleshooting role and maintaining service quality for FCC applications currently in production to support the client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner.
Key Responsibilities:
- Ensures that all requests raised by clients and users are handled timely and appropriately.
- Answers questions, clearings faults, proposes solutions, and/or arranges for appropriate measures to be taken.
- Tracks, troubleshoots, and resolves application related issues.
- Evaluates client requirements and processes (e.g., Enhancements or maintenance).
- As a liaison between the vendor and users, effectively communicating in both business and technical terms.
- Interacts with clients, vendors, FCC employees and other Fidelity firm wide partners.
- Documents all problems and assists in their resolution.
- Takes ownership of solving a customer's problem promptly; use all available resources to achieve the best outcome.
- Delivers seamless customer service through teamwork and collaboration.
What We Are Looking For:
- Completion of minimum 3-year post-secondary program or equivalent experience.
- Application Support and Operations Environment experience is required.
- 3-5 years’ experience in a client application support role within Financial Services industry, ideally within the brokerage market.
- 3-5 years’ years of experience with relevant applications –Salesforce, Arrow, SFTP, etc.
- Experience with Dataphile an asset.
- Solid knowledge and working experience in brokerage business environment with a particular focus on post-trade, mid/back-office applications.
- Strong knowledge of the Software Development Life Cycle (SDLC) is required.
- Experience in the following (or a combination of the following) is appropriate:
- Business user with direct and relevant technical experience
- Technology support with relevant business exposure
- Technical Analyst with business/systems process experience
The Expertise You Bring:
- Desire and commitment to excellent client service and able to prioritize and manage multiple issues
- Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users
- Detailed oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems
- Use of creativity in finding alternative solutions to business needs
- Able to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow members
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at
FidelityCanadaStaffing@fidelity.ca
.
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
- Canada's Top Family-Friendly Employers 2023 (7th consecutive year)
- Canada's Top 100 Employers 2023 (7th consecutive year)
- Greater Toronto's Top Employers 2023 (10th consecutive year)
- Canada's Top Employers for Young People 2023
- Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
- HRDC Best Places to Work 2022
Designations
- A Canadian Compassionate Company
- Great Place to Work (Dec 2022 - Nov 2023)
- Best Workplaces for Women 2023 by Great Place to Work
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.