What you’ll do

The AVP, eCommerce Fulfillment Channel Experience is accountable for leading the development and execution of the strategy and customer experience requirements to support eCommerce fulfillment activities leveraging the CTC network that occur outside the four walls of the store across all banners, working in tandem with the broader Digital team, Store Operations, Store Design and Supply Chain. This role will also be accountable for partnering with key stakeholders across the banners to identify potential opportunities for Cross-Banner efficiencies within In-Store and eComm Call Centre processes, and will be accountable for Product Management of the fulfillment channel experiences across multiple banners.

Reporting into the VP, Digital Operations and Fulfillment, you will play a key role in collaboratively developing the strategy for fulfillment of eCommerce orders direct to consumer to for pickup in a store. You will also play a critical role on the Digital leadership team, cultivating a culture of collaboration, results delivery and fun! This role will appeal to someone who is excited by new product development, organized, and is comfortable with agile methodologies.

• Collaborate with cross-functional stakeholders including Dealers, Store Operations, Store Design, Digital, IT and Supply Chain to develop and deliver against a strategic joint roadmap for eCommerce Fulfillment capabilities across all banners supporting Ship from Store, Ship from Vendor, Ship from DC and Ship to Store, In-Store Pickup, and Express Delivery, and the customer engagement channels that support them.

• Build partnerships to identify cross-banner opportunities and path to One Company eComm Fulfillment Experience team that includes Digital, Store Support and Supply Chain teams with clearly defined RACI and common objectives

• Define the KPIs and Capital requirements/investments necessary to support eCommerce Fulfilment and how they map to CTC’s strategic priorities.

• Understanding the broader strategic vision of our retail environment; design the future state Ship to Home process to reflect a streamlined, customer-friendly experience considering speed of delivery and cost to execute for both parcel and bulk products.

• Using a Product Owner framework, manage the continuous delivery and improvement of fulfillment capabilities working in a coordinate fashion with other Product Owners where dependencies/connections exist

• Support the ongoing build and delivery of the overall connected retail strategy, through understanding industry capabilities and benchmarks related to eCommerce Fulfillment and how this interacts with other key initiatives going on within the organization

• Represent the business on select Dealer committees and be the liaison between the Dealers, IT, Stores & all other internal & external Stakeholders – always advocating on behalf of the Dealers and what’s in the best interest of both the Corporation and stores.

• Lead team, both direct and cross-functional, to ensure deliverables are met while also flexing to adjust to the needs of the business
  

What you bring

• Post-secondary education, ideally in Engineering, Business Administration or Technology

• 10+ years of related work experience in a retail environment and/or eCommerce capacity

• Demonstrated track record of successfully delivering large-scale, multi-stakeholder projects in a connected retail/eCommerce capacity

• Developed and implemented complex business strategy as a leader working collaboratively with cross-functional stakeholders

• Developed a passion for delivering superior retail customer experiences

• Proven ability to lead a team both directly and via indirect influence (ie: no official reporting relationship)

• Superb consultative skills and proven ability to adjust communication style and approach based on audience; comfortable liaising with all levels of the business, including senior leaders

• A strong ability to lead in an ambiguous environment and create clarity out of complexity

• Previous experience in Product Management, Supply Chain and/or working with Dealers/Store Operators considered an asset

• Agile and innovative individuals who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment

• Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers

• Problem solvers with the ability to analyze and prioritize to meet business objectives

• Strong presenters with ability to develop and deliver messages at both an Executive and project team level

• Change agents who can assess and address needs at all stakeholder levels to ensure successful introduction of new capabilities, processes and ways of working

• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

• Action oriented, balancing strategy and innovation with hitting targets and getting things done

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.