BAND 4 - Director, Service Management Operations Job at BC Public Service
Posting Title
BAND 4 - Director, Service Management Operations
Position Classification
Band 4
Union
N/A
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$96,400.00 - $128,100.03 annually
Close Date
3/9/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction
Ministry Branch / Division
Information Services Division
Job Summary
Bring your vision, leadership, and strategic planning skills to this important role
The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion.
The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.
The Director, Service Management Operations is a people leader who oversees a team of operational and project staff. The team includes the Social Sector Service Desk, Fulfillment team, Workplace technology, and OCIO Service Manager. These teams provide operational and security support to over 8000 ministry staff, as well as technology project support and budget responsibilities. This director is a strategic thinker who strives to develop high performing teams with a focus on service excellence, user experience and diversity.
Job Requirements:
- Bachelor’s Degree in Business Administration, Public Administration, or related field. An equivalent combination of education, training and related experience may be considered.
- Minimum three (3) years of experience in the leadership and supervision of staff including developing and evaluating employee performance, coaching, team building and mentoring.
- Minimum of three (3) years experience establishing collaborative relationships with other leaders and leading organizational change.
- Minimum of three (3) years experience leading and coaching multi-disciplinary teams in the development and implementation of a diverse range of projects.
- Minimum of two (2) years experience with financial management, and the strategic allocation of resources.
- Minimum of two (2) years experience analyzing and improving operational processes.
Preference may be given to applicants who have experience in one or more of the following:
- Additional years experience in the leadership and supervision of staff including developing and evaluating employee performance, coaching, team building and mentoring.
- Experience leading and resolving complex staff and/or client issues.
- Experience managing teams with more than 20 staff.
- Experience being responsible for a budget over $1 Million/ year.
- Experience working in the social sector.
- Experience supervising in a call centre or ITIL based service desk environment.
For questions regarding this position, please contact Jeremy.Ferguson@gov.bc.ca.
About this Position:
This position is excluded from union membership.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Leadership and Management
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