You are an ambassador for the exceptional service and cuisine that are hallmarks of our Food & Beverage experience! Your role is incredibly important in the success & repeat business to the Conference Centre. As a Banquet Server/Bartender, your primary responsibility is to support the Sales & Conference Manager in providing exemplary customer service to each and every guest; specifically those utilizing the Conference Centre. We are located in a small town, and word of mouth is the reason we are so successful. We want you to help us continue to grow!

As a part of our award-winning team at the Best Western Plus in Walkerton, your responsibility will be to:

• Assist with nurturing and maintaining an attention-to-detail oriented serving experience for banquet and meeting functions.
• Assist with the setup, finalization, tear down and clean-up of event function spaces.
• Act as a liaison with conveners and guests; fulfilling any requests and acting efficiently at problem resolution, when able to do so. Otherwise, finding your supervisor/manager to deal with the issue.
• Set up for events with duties that include but are not limited to; polish silverware and dishes; arrange table settings; put up buffet and decorations etc.
• Serve food and beverage items to banquet guests in a timely, friendly and efficient manner; sometimes provide wine service with meals.
• Ensure that every guest feels cared for, valued and respected in the hotel’s continuing effort to deliver outstanding guest service.
• Clear tables at the appropriate time, take tablecloths and linens to laundry, break down & put away table set up.
• Help ensure all work areas and storage rooms are neat and organized.
• Learn about the hotel’s events, services and facilities.
• Maintain an orderly working environment, informing your manager of any deficiencies.
• Carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.
• Complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the Conference Centre.
• Understand and carry out duties according to all banquet event orders and instructions for each event.
• Willing to work weekends, holidays and shift work as scheduled. Holiday pay is applicable.
• Work directly with customers by mixing and serving drink orders.
• Bartending shifts and serving shift sometimes require late nights and long shifts (8-13 hours per shift).
• Provide a pleasant drinking experience to customers.
• Serve drinks while maintaining a clean and sanitary bar area.
• Attend to the detail and presentation of each order.
• Prepare and maintains ingredients by following recipes, when required.
• Adhere to proper alcohol handling, sanitation, and safety procedures.
• Maintain appropriate dating, labeling, and rotation of all beverage items.
• Coordinate alcohol inventory for bar and submit orders to supervisor.
• Contribute to holiday & themed drink menus in collaboration with supervisor.
• Ensure smooth operation of bar services during absence of supervisor.

Some skills that will be key to being successful in this role are:

• HIGH LEVEL ATTENTION TO DETAIL IS A REQUIREMENT.
• Fluency in English (written and verbal) is a requirement.
• Smart Serve Certificate is a requirement.
• Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times.
• Teamwork approach to all duties and helpful attitude with co-workers.
• Efficient and effective approach to completing all tasks.
• Previous experience in banquets/bartending at a hotel is preferred.
• Must be able to follow instructions and also use own judgment on decisions when required.
• Must provide a positive and professional demeanor.

Some of the many perks of this job include but are not limited to:

• Working in a fast-paced, friendly and inclusive environment.
• Worldwide employee discount at all Best Western hotels.
• Employee use of fitness center and swimming pool.
• Ability to work both on your own and as a team.
• Weekly meetings to continually discuss the needs of all staff.
• Potential to cross-train to other departments if desired.

We value work-life balance and the need to re-set and re-charge between shifts.

Our mission is to provide the friendliest, cleanest hotel in all of Grey & Bruce Counties to guests from everywhere around the world! Welcome to our team.

Job Type: Casual

Salary: $15.50-$17.00 per hour

Benefits:

• Company events
• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
The Best Western Plus Walkerton Hotel & Conference Centre follows all recommendations and regulations as passed by all levels of government. Enhanced disinfectants are used while cleaning and sanitizing stations are available throughout the hotel.

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location: In person

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