We are hiring for our client in the Financial Services domain.

Location: 100% Remote
Job Type: 6 Months Contract + possibility to extend

The Insurance Operations teams are impacted by many projects every year, many with the goal of moving us forward along our journey to be a digital leader with superior customer service. The Operations Business Enablement team is looking for a Business Analyst to support projects in our Affinity Insurance team. Our job is to make it easier for our Operations partners to do their jobs. If you are motivated, collaborative and thrive in a project environment, we need you!

What role will I play?

As a Business Analyst, you will work closely with a team of analysts, trainers, Value Stream staff, and business partners to deliver Insurance projects, with strong focus on business readiness. Your contributions will ensure our business teams are able to embrace project deliverables without negatively impacting their productivity.

You possess an excellent balance of analytical, communication, and process design skills. You are comfortable asking questions and challenging others to ensure we understand the details, and how they will impact Operations. You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

As Business Analyst, you will be responsible for:

• Understanding the business impacts of projects. There will be heavy focus on determining the impacts to our business processes and building new or revised processes to enable our business partners to deliver seamlessly after project launch.
• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.
• Using your analytical and critical thinking skills to ask questions, understand our business drivers and needs, and bring order and precision via detailed business requirements.
• Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.
• Using your strong communication skills to collaborate with working groups and document business needs.
• Influencing your teammates with your positive attitude and passion for your role!

Are you right for the job?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to improve business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and help build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You don’t like to sit idle, and enjoy working in fast-paced environments – you tend to gravitate to roles where every day can present something new
• You are accountable – you make it happen, you own it, and you find solutions.

What we are looking for

• 2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance would be an asset
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
• Experience with process mapping and/or process design
• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
• Excellent verbal & written communication skills, with ability to adjust for different audiences

• Experience with Microsoft Office products is required. Power Point, Confluence, and JIRA experience would be an asset.

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Job Type: Fixed term contract
Contract length: 6 months

Salary: $35.00-$36.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Business Analysis (required)
• process mapping and/or process design (required)
• Process Improvement/ Change Management (required)
• Financial/Insurance industry/Investment (required)
• Confluence or JIRA (required)
• Functional/Operations BA (required)

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