Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Location: Calgary (This role is a hybrid arrangement consisting of at least 5 days/month in-office at ATB's Calgary Campus location: 3699 - 63rd Avenue NE) #LI-Hybrid

Apply by: Nov 30, 2022

Paygrade: F-PFS

Salary: $45,000 - $47,000 annually + 10% STIP target

Contact Name: Client Care Careers (ccareers@atb.com)

The Team:

ATB Client Care makes over 2 million personal connections a year, and provides world class service advice 364 days a year. As a Call Centre Specialist I - which at ATB we call an Everyday Banking Specialist I - you will create virtual connections with new and existing ATB customers through a queue of inbound telephone calls to provide one-contact resolution for their general banking, online services and Mastercard product needs. As an expert in these services, you make banking work for our customers by providing them the peace of mind, comfort and convenience of contacting us from anywhere through the channel of their choice.

Click here to watch a short video and see what a typical day looks like as an Everyday Banking Specialist at ATB.

The Role:

Our customers value advisors who engage in conversation, ask open-ended questions, and actively listen with acknowledgement and empathy. As an Everyday Banking Specialist you are obsessed with providing WOW experiences for customers and always doing the right thing. That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone. You are a problem-solver, hungry to find innovative solutions for your customers’ challenges, because you have the great responsibility of creating happiness for Albertans each and every day.

Banking is serious stuff, and engaging with customers over the phone isn’t for everyone, but we’re not worried. You have previous banking and call centre experience under your belt or you’re excited to transfer your skills and feel confident that this role is a fit for you, given its unique challenges.

Requirements

Specific Accountabilities:

• Post-secondary education in finance or a business related field an asset
• 3-5 years experience providing exceptional customer service in a professional work environment with a proven track record of success
• Clear, concise, courteous and comprehensible communication skills
• Digital Literacy; fluent in various communication devices and program applications in a digital and mobile environment
• Proficient in the use of technological tools, software and platforms

Special Considerations:

• Fully flexible availability to be scheduled for rotational shifts between the hours of 7:00am – 11:00pm, 7 days a week, including holidays, special scheduling accommodations not available
• This position is based in our ATB Client Care located at our beautiful state of the art Calgary Campus. Candidates must be able to pass a reference, criminal and credit bureau check

At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are a match for this position, please consider applying.

Online applications are preferred. Please reach out should you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

Stay in touch!

ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.