We are seeking a afternoon Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Manage transactions with customers using cash registers
- Develop and maintain a knowledge base of the evolving products and services
- Greet customers when entering or leaving the store
- Daily cleaning and stocking routines
- Cross-sell products and introduce new ones
- Track transactions on balance sheets and report any discrepancies
- Scan goods and ensure pricing is accurate
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Good math skills
- Strong communication and time management skills
- Flexibility
- Basic PC knowledge
- BCLC experience an asset
- Vehicle transportation
Job Type: Full-time
Salary: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- New Westminster, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
Expected start date: 2022-09-05
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