Otter Co-op is now hiring a Commercial Petroleum Manager for our Chilliwack Petroleum Office but will be required to travel to Head Office in Aldergrove as well as other cardlock locations.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), twenty-eight Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Sawbucks pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you'll do:

Reporting to the AVP of Ag. Solutions, the Commercial Petroleum Manager is responsible for the overall strategic direction and operations of our Commercial Petroleum division. This position will be responsible for managing and growing current accounts/customer base and identify/pursue prospects and growth opportunities efficiently as well as professionally drive profitable sales and deliver on margin expectations for the retail territory.

Responsibilities for this position include the following:

• Accountable for the overall management of Commercial Petroleum sales, expenses, profit objectives and safety initiatives.
• Plans, develops and oversees the implementation of programs and policies.
• Researches and provides recommendations to senior management on trends and required strategies.
• Directs areas such as the implementation and execution of merchandise buying and pricing plans.
• Ensures adherence to brand and merchandising standards, marketing efforts, brand standards, safety, and asset protection.
• Establishes short-term strategies, goals, and objectives in alignment with the strategic plan.
• Participates and leads the development of products and services to improve profit and increase customer satisfaction.
• Oversees and monitors client satisfaction levels and identifies areas for improvement to ensure a high standard of customer satisfaction across all areas of responsibility.
• Achieves established objectives in terms of brand, service levels, quality, and timeliness of delivery.
• Executes sales strategies that support the retail vision.
• Contributes to the development of the tactical and strategic plan.
• Achieves budgeted goals related to sales, margin, expenses, and inventory.
• Develops and obtains approval of a budget and ensures adherence to the budget for the assigned area(s) of accountability.
• Recruits, trains, develops, coaches, and motivates direct reports.
• Works closely with other departments (HR, Asset Protection and Safety, Marketing) to achieve results that meet the required expectations pertaining to the operations in these areas.
• Maintains confidentiality regarding pricing, financial and marketing strategies and Human Resources related information.
• Nurtures and maintains relationships across the CRS, with Region and FCL.
• Valid Driver’s License is required, as this position requires travel within a defined area as well as travel to Head Office in Aldergrove and other cardlock locations.
• Contributes to the Team in living the Corporate Values of Integrity, Community and Excellence.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Retail Operations Management and:

• 8-12 years of experience in a retail environment is preferred.
• Minimum of 5 years of experience in a leadership role is required.
• Experience in overseeing and monitoring client satisfaction levels.
• Experience with coaching and providing feedback, including performance reviews, to other team members.
• Ability to control operational costs, maximize operational efficiency, and improve sales and growth margin.
• Proficiency in Microsoft Office and the ability to manage computer files efficiently is required.
• Effective interpersonal, leadership and communications skills.
• Effective planning, organization and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to maintain relationships outside of the organization that support the organization.
• Hours of work will be dependent on the operational needs and at certain times throughout the year, work hours may include early mornings, late evenings, and occasional weekends.

What’s in it for you:

• Competitive Wages
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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keywords: petroleum, management, leadership, team leader, operations, retail, sales, reports, customer satisfaction, client satisfaction, customer service, Chilliwack, Fraser Valley, Abbotsford

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