This is a great opportunity to join a growing and enthusiastic team!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism (not to mention fun)! Add in a competitive salary and benefits package, along with perks such as an annual bonus program, reduced lending rates and banking fees, and spectacular natural scenery, and you’ll see why SASCU is an award-winning employer.

As a Contact Centre Specialist, you get to assist our members over a variety of communication channels, providing greater service, uncovering their needs and life events, and making the appropriate connections within the SASCU team. With no in-person contact, this position requires exceptional interpersonal skills.

What you’ll do:

• Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels.
• Use member information to not only effectively and accurately answer member questions and concerns, but proactively make recommendations on products and services.
• Acknowledge member concerns and take appropriate action to resolve them.
• Respond to and process member transactions for non-cash related deposit products and services.
• Engage the member in conversation to uncover opportunities for SASCU to assist them with reaching their goals; connect the member to the appropriate person for more complex needs.
• Support networking activities to build our membership base and have a positive impact on the community.

What you’ll bring:

• Secondary school diploma, plus 1-3 years of sales experience in a service-oriented environment.
• Excellent communication skills including the ability to listen and convey information in a clear and welcoming manner.
• Strong problem-solving and analytical ability.
• High comfort level with technology and proficiency with digital systems.
• Demonstrated ability to multi-task in a fast-paced environment.
• Commitment to continuous learning and development.

This position is part-time (18 to 37.5 hours per week) and provides an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know!

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 19,000 members, 150 staff, and over $1 billion in assets. Learn more at www.sascu.com

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

Job Types: Part-time, Permanent

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Financial service: 1 year (preferred)
• Call/contact centre: 1 year (preferred)

Work Location: One location

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.