The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner. This position will advise customers on food and beverage choices, making suggestions when necessary. This role will also greet customers and discuss type, quality, and quantity of merchandise or services required.

Essential functions

Main Heading:

• Proactively attend to customer complaints in a professional manner

• Advise customers on food and beverage choices, making suggestions when necessary

• Greet customers and discuss type, quality, and quantity of merchandise or services required

• Maintain a high level of product and service knowledge

• Replace used stock, rotate current stock, and ensure satisfactory inventory levels

• Participate in merchandising and promotional activities

• Ensure store conditions are consistently upheld to established standards

• Adapt communication style in order to deliver information effectively to a range of individuals

• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner

• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities

• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery dates

• Take orders from customers and prepare products for purchase

• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself

• Assist with display of merchandise

• Assist with inventory management

• Ensure accuracy in all transactions, inventory, and procedures

• Participate in all manner of store maintenance

• Prepare merchandise for purchase, rental, or lease

• Work in partnership with management and other employees to maximize store sales and in-store presence

• Answer external and internal phone calls and transfer calls to the appropriate departments

• Ensure that all health, safety, and security regulations are adhered to and required standards are met

• Prepare sales and accept cash, credit card, or automatic debit payment

Work Conditions

• Extended periods of standing, and other physically demanding conditions

• Lifting, moving, or manipulating objects up to 15 kilograms

• Flexible hours including nights, weekends, and holidays

• Interaction with customers/clients, and the public at large

• Operation of POS system

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Policy

• Adhere to all policies and plans through communication, action, and consistent enforcement.

• Effectively and efficiently perform all job functions following policy and leading by example.

• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

Required Skills and Qualifications

• High school diploma, GED, or equivalent

• One year of experience in customer service

• Ability to work individually as well as part of a team

• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

• High level of integrity and work ethic

What to prepare

• Resume

Preferred dress code

Casual (come as you are, but please be presentable)

About Mary Brown's Chicken

Mary’s Brown’s Chicken is a 100% Canadian owned and operated company that dates back to 1969 and has over 200+ locations nationally. It is Canada’s fastest-growing franchise and recipient of the Canada Franchise Association’s Franchisee’s Choice Award for 5 years consecutively.

Mary Brown's Chicken is actively recruiting for Full-Time and Part-Time Store Associates for our new restaurant located at the Truro Mall, 245 Robie Street, Truro NS, B2N 5N6.

At Mary Brown’s, if you work hard and are passionate about providing genuine hospitality, you will be seen and there will opportunities for career advancement. If you are seeking for an opportunity to work in a reputable company, apply to join our team and help our leadership team in managing our corporate store located in Truro, NS!

Qualifications

• Experience in a role in a similar restaurant environment preferred but not required.
• Must possess a positive attitude and work well with other team members.
• Must have willingness to learn
• Be willing to follow direction and ask questions for clarification if needed.
• Must have evening and weekend availability

Education / Certification

• Current Food Handling Certificate is an asset.

Skills/Abilities

• Organised, proactive, motivated and always contribute to team performance.
• Strong work ethic and time management skills.
• Understanding and knowledge of safety, sanitation and food handling procedures.
• Ability to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated, and organized.
• Commitment to quality service.

What's in it for you?

• Competitive pay
• Comprehensive Extended Health Benefits Package
• Career Advancement Opportunities

Interested?
Apply now! Your application should reflect your suitability for this position.
If our interests align, we will definitely contact you!

Mary Brown’s is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at hr@marybrowns.com

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!