HALIFAX, NS

FULL-TIME CUSTOMER SERVICE OPERATIONS SPECIALIST

A Little Bit About Us

Maritime Beauty was founded in 1966 as a full-service professional beauty supply distributor for the Maritime Provinces. Our organization has seen extraordinary growth over the years and is proud to be an industry leader in the Maritimes representing numerous top professional lines. We currently have a store network of 17 locations in Nova Scotia, New Brunswick, and Prince Edward Island.

The ability of Maritime Beauty to remain competitive and successful in today’s world is directly attributable to our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities.

Career Opportunity

We are looking for a Customer Service Operations Specialist to join our team. Our ideal candidate has a solid work ethic, collaborative attitude, is extremely organized, enjoys routine, yet can switch gears at a moment’s notice. Those looking for a role where they can contribute and learn in equal measure will fit in well.

Responsibilities

• Provide consistent and superior service to all internal and external customers
• Handle all assigned tasks in an efficient and timely fashion
• Handle customer inquiries/complaints in a professional, courteous, and helpful manner
• Follow first call resolution objectives to ensure a superior customer experience
• Provide customers with appropriate product information – price, inventory levels and product applications
• Deal with escalated issues and look for solutions that are win-win for both the customer and the business
• Support the strategic development of the department
• Ensure individual and team goals are achieved or exceeded
• Attend staff and educational meetings as required
• Review deal sheets, monthly & sale day flyers to ensure up-to-date knowledge of products & procedures
• Adhere to scheduled shifts and/or breaks to ensure MBS service levels are met or exceeded
• Meet quality assurance requirements and other key performance metrics
• Produce reports and process contracts as required
• Manage inboxes
• Process orders
• Manage sales trackers
• Demonstrate our company culture and values
• Perform other duties as required

Qualifications & Core Competencies

• High School diploma or General Educational Development (GED) certificate
• 3 years+ of administration and call center experience preferred
• Intermediate computer systems knowledge (MS Word, Excel, Power Point and Outlook) and data entry skills/able to multi-task in multiple screens simultaneously.
• Must have excellent interpersonal, written & verbal communication skills
• Solid work ethic and ability to work independently with minimal supervision
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines & deliver sustainable results
• Proven team player who is both flexible and adaptable
• Strong analytical, research, decision making and problem-solving abilities
• Must possess a professional and friendly attitude and ability to quickly develop a rapport with internal and external customers
• Industry experience preferred but not required
• Bilingualism preferred but not required

Additional

Location: 3695 Barrington St., Halifax, NS B3K 2Y3. Hybrid eligible (remote & onsite shifts).

Job Type: Full-time (37.5 hours), Permanent.

Schedule: Monday to Friday, 830-5pm.

Compensation: We're proud to offer a fair, competitive, and equitable process to determining your hourly wage that is based on your skills, knowledge, experience, and internal equity. You can rest assured that we will present you our best offer.

Benefits

• Medical benefits (Health, Dental and Life Insurances)
• Bonus & Incentive Structure
• Team-Building Sessions
• RSP Matching Contribution Plan
• Employee Discount
• Service Recognition Program
• Enhanced Vacation Plan and Sick/Personal Days
• Corporate Charitable Donation Program
• Employee Fitness Program
• Personal, Professional and Career Development Program
• Maternity Leave Top-Up Program

We’re actively seeking candidates for our Customer Service Operations Specialist position, and keen to see your application. Candidates who believe they possess an equivalent combination of experience, training, and personal attributes are encouraged to apply. If you have any questions or need additional information, please contact our HR department at hr@maritimebeauty.com.

While we thank all candidates for their interest, only those being considered will be contacted.

Maritime Beauty Supply is an equal opportunity employer.

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