Customer Insights Analyst Job at Air Canada

Air Canada Dorval, QC

Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Scope:

The Schedule Insights Analyst reports into the Manager, Artificial Intelligence (AI) Transformation as part of the Network Planning team. Their role will be to support initiatives to improve Air Canada's network design, towards being an industry leader for on-time-performance focused on the customer while maintaining profitability and schedule connectivity. This individual will work on developing leading edge Artificial Intelligence technology to conduct in-depth analysis on multiple facets of Air Canada's schedule's integrity and make recommendations for future improvements.

Job Description:

  • Contribute to the success of the development and implementation of an AI-driven on-time-performance optimization tool.

  • Drive data validation and analysis with the goal of improving the tool prior to, and following its introduction to users, for both Network Planning and Operations teams

  • Develop a deep understanding of the inner workings of the tool, in order to become a subject matter expert for its users and to be the primary administrator.

  • Be a key resource in monitoring the tool's output quality and accuracy, as well as assist users when conducting analyses of their own.

  • Using thorough analysis, understand Air Canada's schedule past structure and execution to better calibrate the tool for future changes in either delivery or operational constraints.

  • Participate in the development of data visualizations (UI/UX) to present actionable results to the business stakeholders and maximize adoption of the solution.

  • Leverage the tool to perform analysis on Air Canada's schedule integrity and suggest recommendations on important schedule design parameters such as block, aircraft turn and passenger connection times.

  • Monitor block time performance and analyze historical block times.

  • Monitor and analyze, on a regular basis, historical passenger misconnections, investigating the cause and working closely with Operations, Planning and Scheduling teams on minimizing future recurrences.

  • Assist with developing strategies and scenarios for schedule and fleet optimization.

  • Conduct a variety of analyses, which will include data sourcing, results investigation, detailed reporting and visualization; present findings to the leadership team.

Qualifications


  • University degree required with specialization in business analytics, economics, finance, mathematics, statistics, operations research, business technology management, engineering or equivalent.

  • 3+ years of work experience

  • Solid analytical and problem-solving skills

  • Ability to generate Excel reports and successfully translate and communicate the data at various levels

  • Proficiency in PowerBI is an asset.

  • Strong written/verbal communication skills and a desire to work in cross functional teams.

  • Hands-on team player who is interested in continuously learning skills and new technologies.

  • Ability to see the bigger picture and think outside the box to find creative solutions.

  • Ability to work independently with minimum supervision and effectively manage multiple tasks concurrently.

  • Strong Results Orientation and sense of ownership

  • Brings high-energy and a passionate outlook to the role

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.



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