About Us

MTC has dedicated itself to supporting the Front-Line Responders in Ontario by providing a facility of the highest caliber, capable of providing quality materials and superior workmanship to all projects. With dedicated factory trained staff MTC caters to customers with one off custom builds to entire fleets solutions. Our service and support extends well beyond our own facility with a road service crew to address the customers needs on site. We pride ourselves on not just addressing customer needs but continually surpassing them. Fire, Police & Public Works Departments look to MTC for all their electronic repair and installation needs.

We are currently recruiting for a full-time Service Writer and Parts Advisor to join our team in Bowmanville!

Duties and Responsibilities

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer. Ensures a smooth flow of communication with customers at all times.
• Respond efficiently to all customer inquiries, requests and concerns, over the phone (and in person when required)
• Understands customer needs, manage customer concerns and problems promptly
• Ordering parts and supplies for vehicle and radio equipment
• Complete entry of all data fields to create POs, correct/edit existing POs as needed, update and maintain vendor information
• Identify low stock levels and maintain inventory accuracy
• Check all suppliers’ offerings before processing any orders
• Parts sourcing and researching new vendors
• Parts sales/order taking
• Completes other tasks, as required

Qualifications and Experience

• Customer-oriented, highly approachable individual who thrives on offering exceptional customer service as well as professional communication with suppliers, customers and staff
• Ability to complete purchasing & inventory tasks according to instructions and to demonstrate responsibility for outcomes
• Ability to work in a fast-paced team environment and provide assistance and support to team
• Ability to resolve purchasing and/or customer issues
• Ability to adapt to, and manage, challenging and changing situations
• Positive attitude, punctual and solid work ethic
• Advanced computer skills; experience with Microsoft Office, with advanced knowledge of Excel
• Minimum two years’ purchasing/procurement experience
• Pre-employment Police Background check is mandatory
• High School Graduate or Equivalent
• Experience with Police/Fire/Fleet parts an asset
• RV/Marine dealership experience an asset

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bowmanville, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• parts ordering: 2 years (preferred)
• customer service: 2 years (preferred)
• purchasing: 2 years (preferred)

Work Location: One location

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