EMPLOYMENT OPPORTUNITY – TOWN OF HANOVER
POSTING #2022-27 CUSTOMER SERVICE CLERK

The Town of Hanover is recruiting qualified, service-oriented individuals to join the Parks, Recreation & Culture team in the position of Customer Service Clerk.

There is potential for both permanent part-time employment as well as temporary part-time employment. The temporary role is anticipated to run until January, 2024.

Reporting to the Administrative Supervisor, responsibilities will include but not be limited to:

• Providing customer service to program participants, tourists, volunteers and customers either directly or via, phone or email.
• Processing program registrations, aquatic memberships, passes and facility bookings.
• Performing general office duties such as distribution of mail, filing, ordering office supplies, and office equipment troubleshooting.
• Liaising with facility staff for facility bookings, and programs and aquatic staff for swim admittances, private swim lessons, program waitlists and child information.
• Providing administrative support to department personnel and service areas (typing correspondence, reports, posters, newsletters, and promotional materials in accordance with the Town’s branding policy).
• Coding accounts payables, receiving payments, providing receipts and preparing and posting daily bank deposits.
• Recording and depositing vending and locker revenues and balancing the cash drawer.

Knowledge, Skills & Experience

• Ontario Secondary School Diploma or equivalent
• Related post-secondary diploma such as office administration would be an asset.
• Minimum two years experience in an office environment providing customer service and administrative support an asset
• Thorough knowledge of Microsoft Office programs
• Excellent customer service, multitasking, organizational, written and verbal communication skills
• Criminal Record with Vulnerable Sector Check satisfactory to the Town of Hanover
• General knowledge of ActiveNet, Keystone financial software and graphic design software would be an asset
• Ability to work days, evenings and weekends

Remuneration as per the current Town of Hanover Salary Grid, Grade 4.

Qualified applicants are invited to submit a cover letter and resume quoting Posting #2022-27 by 4:00pm on Wednesday, November 16, 2022.

The Town of Hanover is an equal opportunity employer that values diversity. Accommodations are available throughout the recruitment process. Applicants must self-identify and make their accessibility needs known in advance. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. Information is collected solely for the purpose of job selection under the provisions of the Municipal Freedom of Information and Protection of Privacy Act.

Job Types: Part-time, Fixed term contract

Benefits:

• Company events
• Employee assistance program
• On-site parking
• Wellness program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Protocols are in place to protect staff in response to COVID-19

Application question(s):

• Are you willing and able to work shifts during the daytime, evenings, and on weekends?

Experience:

• Customer service: 2 years (preferred)

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