Position Details:

• Monday to Friday 9am to 6pm
• Additional hours on weekends may be a periodic requirement

Position Summary:

To assist with the implementation and daily functions of the Broiler Care customer service program at WFS.

Key Areas of Responsibility:

• Broiler Care Administration and Communication

- Data entry for flock results

- Work with Poultry Nutritionist to summarize and circulate results to Sales
Representatives

- Answer phone calls, check emails, monitor texts and follow up on requests
or transfer messages to the appropriate Broiler Care Coordinator

- Call customers and calculate Last Load deliveries

- Compile and distribute supplier reports as required

• Oversee printing, checking and tagging of Broiler Care orders
• Troubleshoot customer inquiries or concerns
• Check new programs and distribute
• File old programs
• Assist with requesting prescriptions - as needed
• Assist with processing prescriptions received for proper labelling requirements as needed
• Work with transport staff as required to adjust deliveries or communicate with customers as required
• Other duties as assigned

Backup Duties:

• Broiler Care program creation – provide back up support as required
• Bin Sentry checking and bin inventory assessments – provide assistance on Thursdays and Fridays and other back up support as required
• Assist Customer Service Team with basic phone answering and order processing requests

WFS Organizational Responsibilities:

• Meet regularly with direct supervisor
• Cooperatively participate with co-workers informally and formally as required (on teams or committees)
• Maintain confidentiality regarding sensitive organizational, staff and customer issues
• Be familiar with and adhere to the policies, procedures and processes of WFS
• Positively represent WFS to our customers and the community
• Cooperate with other WFS departments to share information and make efficient use of resources
• Participate as a member of the WFS staff team and attend company meetings as appropriate
• Work in a safe manner at all times
• Other duties as assigned

Qualifications:

• Strong organization skills and attention to detail
• Strong communication skills
• Strong team player
• General Excel and Access knowledge
• Solid understanding of various internal programs (WinPOPS, FeedTrack, Shell, Access) or ability to learn
• Ability to problem solve and think critically
• Self-motivated and positive attitude

Job Types: Full-time, Permanent

Salary: $23.00-$26.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Wallenstein, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: One location

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