Enviro-Tech Mechanical Services s is looking for a full-time, permanent Customer Service Representative. The CSR's at Enviro-Tech are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The CSRs answer the phones, and create the service calls on our system. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging. There are also professional development opportunities that come up as the company continues to grow. Strong interpersonal skills are absolutely essential for success in this role, as well as the ability to be careful, articulate, and accurate. If you are professional, quick to learn, and accurate; and if you love interacting with people, we encourage you to apply to join our dynamic team.

What You Need

• 2-3 years previous office experience and customer service experience preferred
• Superior communication skills when dealing with challenging and reactive service calls
• Excellent computer skills; savvy with new ERP programs and MS Office (Excel);
• Excellent attention to detail; accurate and efficient with data entry
• Need strong memory retention – we service over 300 manufacturers and 1000's of customer

Why Work for Enviro-Tech

• We are profitable, stable, and growing – which makes us exciting to be a part of!
• We are the industry leader in technical expertise and market penetration.
• We recognize high performance and support continued development.
• Our people are fun and collaborative while being hard-working and dedicated to the success of our business.
• If you have the drive, we have the opportunity for growth and input.
• We provide a competitive compensation and benefits package and opportunities for education funding.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, please provide your resume and cover letter, and let us know what makes you the right fit for Enviro-Tech.

Job Type: Full-time

Salary: $21.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Burnaby, BC V5J 5G7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Work Location: One location

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