At Hive Employment, we are staffing inbound Customer Service Representatives on behalf of our client during their recent expansion initiative. We are currently seeking talented, ambitious professionals in their Customer Service department. This is an entry-level position that is suitable for those of all backgrounds, experience levels, and goals. No cold calling is required.

The Customer Service department is unlike your traditional contact center. They have developed a model of customer interaction that demonstrates their commitment to customer satisfaction while maintaining long-term employees. They are focused on securing customer loyalty through establishing genuine connections and providing real value to target markets. Through forming these customer relationships, they are able to provide the highest standard of care while being able to accurately assess customer attitudes and perceptions. They strive to offer a service model that encourages the team, achieves longterm gains for partners, and ultimately, bridges the gap between clients and their customers.

Join us and discover why this team is consistently at the top.

Compensation:

• Hourly wage beginning at $18/hour
• Extended health benefits available for all fulltime employees
• Flexible schedules
• Opportunities for advancement
• Welcoming, friendly and supportive environment

Requirements:

• Strong English proficiency
• Must be available a minimum of 4 days per week
• Desire to excel in a team setting
• Organized
• Professional
• Self-starter
• Friendly nature
• Experience in Customer Service, Sales or Call Centre roles (inbound or outbound)
• High School Diploma or equivalent

Job Components:

• Provide outstanding customer support during inbound interactions
• Provide information or direct calls to appropriate departments
• Escalate and track calls as required
• Follow company policy and procedures
• Create quality interactions
• Engage in follow up procedures
• Meet or exceed very attainable targets
• Provide feedback on customer interactions
• Attend weekly check-ins with team and management

Please submit an updated copy of your resume for consideration.

Job Types: Full-time, Part-time

Salary: $18.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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